Jenna Murphy
Summary
Experienced Geography Graduate with a strong background in GIS and spatial analysis. Sales professional with a successful history of driving sales and building ongoing company and customer relationships. Proficient in identifying customer needs, providing tailored solutions, and maintaining customer retention effectively. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
2
2
years of professional experience
Work History
Senior Sales Specialist
REI
Seattle
02.2023 - Current
- Achieved the highest number of membership sales in the Seattle store.
- Supported the Point of Sales operations and fostered an inclusive store environment to drive membership growth and engagement.
- Senior Customer Service contact to resolve customers specific needs, disputes and resolutions.
- Senior Lead Frontline Department manager for staff inquiries and guidance.
- Pioneered, designed, refined and implemented a store-wide membership sales training manual. Trained staff my effective process through one-on-one sessions and presentations, resulting in notable weekly membership sales.
- Supported the Point of Sales operations and fostered an inclusive store environment to drive membership growth and engagement.
- Cultivated a supportive work environment, mentoring team members and providing ongoing guidance to ensure consistent delivery of exceptional customer service.
Retail Sales Specialist
REI
Seattle
10.2023 - 02.2024
- Assisted customers at customer service and frontline while promoting membership and achieved the highest number of membership sales at both the Santa Barbara and Seattle stores
- Operated the cash register, handled returns, and performed visual merchandising to enhance store presentation.
Retail Sales Specialist
REI
Santa Barbara
06.2022 - 10.2023
- Highest number of membership sales in the Santa Barbara Store
- Assisted customers at customer service
- Assisted other employees drive sales higher and promoting memberships on the Frontline
- Operated the cash register, handled returns, and performed visual merchandising to enhance store presentation.
- Designed the store entry way reflecting the companies theme, noting important store updates and highlighting community events.
- Processed payments and maintained accurate drawers to meet financial targets.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Cross-sold products and services to increase average transaction value.
Education
Bachelor of Science - Physical Geography with an Ocean Emphasis
University of California Santa Barbara
06.2023
Skills
- Environmental and earth system sciences
- Weather and climate processes
- Landform and soil foundation
- Biogeochemical cycles
- Ocean processes
- Water resources
- Chemistry
- Mathematics
- Statistics
- Physics
- ArcGIS
- Python
- Excel
- Pollutants in coastal oceans
- Sediment
- Hydrocarbons
- Pathogens
- Simulations
- Pollution dynamics
- Solution development
- Ocean carbon cycle
- Carbonate system chemistry
- Photosynthesis
- Anthropogenic carbon
- Lab work
- Climate science and Climate change
- Sales closing
- Customer Retention
- Relationship selling
Coursework
- Coastal Pollution — Winter 2022
- Studied pollutants in coastal oceans, focusing on physical processes affecting the transport of nutrients, sediment, hydrocarbons, and pathogens.
- Analyzed scientific papers, and news media
- Utilized coding to create simulations of pollutants spread in water, enhancing understanding of pollution dynamics and solution development.
- Ocean Carbon Cycle and Climate — Spring 2023
- Explored the ocean carbon cycle and its impact on Earth's climate and climate change.
- Covered carbonate system chemistry, photosynthesis and respiration, anthropogenic carbon, and climate change.
- Hands-on lab work testing carbon in water and analyzed current research on the carbon cycle and its implications for climate science.
Additional Class Options: Interchangeable
- GIS Applications, Spring 2023
Applied GIS theory and techniques to address challenges in land and resource management, utilities, and municipal government. Covered all stages of a GIS project, including planning, design, analysis, and presentation. Collaborated on designing, developing, and presenting a GIS pilot study.
- Intermediate Geographic Data Analysis, Fall 2022
Utilized quantitative methods to analyze geographical data, covering spatial clustering, spatial autocorrelation, spatial regression, and introductory techniques for point, area (lattice), and continuous data. Conducted a class project involving a detailed report on geographic spatial analysis, with hands-on lab work using statistical software for exploratory spatial data analysis.
- Earth's Climate Past and Present, Fall 2021
Utilized quantitative methods to analyze geographical data, covering spatial clustering, spatial autocorrelation, spatial regression, and introductory techniques for point, area (lattice), and continuous data. Conducted a class project involving a detailed scientific report on runaway greenhouse effect.
Volunteer Experience
Los Padres Forest Association, Trail Maintenance, Santa Barbara, CA, 2022
Timeline
Retail Sales Specialist
REI
10.2023 - 02.2024
Senior Sales Specialist
REI
02.2023 - Current
Retail Sales Specialist
REI
06.2022 - 10.2023
Bachelor of Science - Physical Geography with an Ocean Emphasis
University of California Santa Barbara