Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenna Musa

Temple,PA

Summary

I am a go getter who has a really rare work ethic. I love to exceed expectations

Self-motivated, dependable Assistant District manager experienced in providing encouragement and direction to employees and co-works alike.

I strive to do well for my company and my family.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Visions Federal Credit Union
07.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained strict confidentiality of bank records and client information.
  • Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Developed strong relationships with customers through high levels of customer service.

Senor Specialist

Santander Bank Us
03.2021 - 06.2023
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.

Metro by T-mobile

Wireless Enterprise
12.2016 - 02.2023
  • Quality standard training for new and existing staff
  • Established logistics policy including mode, carrier and supplier agreements that benefited overall business
  • Interacting with customers, Explaining promotions and helping them make decisions on what type of phones customers would enjoy.
  • Defusing Irate customers, coming up with solutions that benefits us as a company and customers as well.
  • Ordering Inventory for stores, counting stock and managing inventory.
  • Handling money.
  • Going over resumes to hire New employees.
  • Training new hires.
  • Overriding system to be able to help other employees.
  • Skilled trouble shooting Phones and computers.
  • Skilled in using Wireless stander,Incomm 5.0, also Edge program
  • Supervised and led employees to high performance levels in cross-functional matrix management structure

Server and Cook prep

Manor At Market Square
08.2013 - 11.2019
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerance
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests
  • Promoted desserts, appetizers and specialty drinks
  • Managed closing duties, including restocking items and reconciling cash drawer

Education

High School Diploma -

Reading High School
Reading, PA

Skills

  • Sales processes
  • Sales reporting
  • Strategic account development
  • Positive and upbeat
  • Trained in consumer marketing
  • Goal-oriented
  • Staff management
  • Strong interpersonal skills
  • Budgeting
  • Corporate Communications
  • Documenting Sessions
  • Inbound Phone Calls
  • Providing Feedback
  • Memo Preparation
  • Call Control
  • Loan processer

Timeline

Customer Service Representative

Visions Federal Credit Union
07.2023 - Current

Senor Specialist

Santander Bank Us
03.2021 - 06.2023

Metro by T-mobile

Wireless Enterprise
12.2016 - 02.2023

Server and Cook prep

Manor At Market Square
08.2013 - 11.2019

High School Diploma -

Reading High School

Similar Profiles

CREATE PROFILE