Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenna Nagy

Saint Clair Shores

Summary

Experienced leadership professional with a strong focus on collaboration and achieving results. Proficient in project management, conflict resolution, and strategic planning. Reliable and flexible, fostering a cohesive and productive team environment.

Overview

13
13
years of professional experience

Work History

Senior Underwriting Team Lead

UWM
11.2019 - Current
  • Responsible for managing 10-14 underwriters- accountable for team metrics being achieved daily
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Responsible for managing multiple priorities for team and clients, while having great communication skills internally and externally.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

Server

Longhorn Steakhouse
08.2017 - 10.2020
  • Informally recognized as certified trainer responsible for training new opening/closing servers, mentoring new servers regarding menu items, company policies and procedures.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.

Server/Bartender

Outback Steakhouse
08.2012 - 08.2017
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Certified Trainer; trained new employees and familiarized server with company culture.

Education

Associate of Arts - General Studies

Macomb Community College
Macomb County, MI
12.2016

Bachelor of Science - Health Sciences Major and a Concentration in Integrative Holistic Medicine

Oakland University
Auburn Hills, MI
08.2019

Skills

  • Detail-oriented approach
  • Proficient in conflict management
  • Customer focus
  • Guiding professional development
  • Workflow management
  • Customer service

Timeline

Senior Underwriting Team Lead

UWM
11.2019 - Current

Server

Longhorn Steakhouse
08.2017 - 10.2020

Server/Bartender

Outback Steakhouse
08.2012 - 08.2017

Associate of Arts - General Studies

Macomb Community College

Bachelor of Science - Health Sciences Major and a Concentration in Integrative Holistic Medicine

Oakland University

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