Jenna Nakasu
Torrance
Summary
Versatile Customer Support Manager effective in conflict resolution and persuasive communication. Achieved quality assurance through detailed process management and product understanding. Focused Basketball Coach dedicated to developing players' mental and physical gameplay abilities, successfully leading teams to advanced competitions.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
QA Lead
3PL Systems
01.2022 - Current
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Coordinated with cross-functional teams to meet project deadlines.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Supported and guided colleagues to foster a collaborative work environment centered on user experience.
Basketball
Northstars Youth Basketball
Torrance
09.2015 - Current
- Mentored young athletes in sportsmanship, discipline, and dedication, fostering positive team culture.
- Evaluated player performance to provide constructive feedback for improvement.
- Ran drills and practices to enhance children's sports skills and overall performance.
- Mentored and encouraged youth to develop a strong work ethic by being a positive role model and regularly practicing skills.
- Ran drills and fitness circuits to improve athletes' coordination and skills.
- Developed situational practice plans to prepare athletes for games, boosting high school performance.
Customer Support
3PL Systems
08.2013 - 01.2022
- Handled client inquiries via phone and email regarding transportation management system.
- Identified issues for development team, facilitating timely resolutions.
- Prioritized tasks for support team, improving workflow and response times.
Direct Marketing Representative
Pioneer Marketing
Culver City
05.2013 - 08.2013
- Developed and implemented direct marketing strategies to increase customer engagement.
- Guided team in executing targeted marketing strategies to drive customer engagement
- Showcased new items at Sam's Club and Costco to enhance client offerings
- Cataloged products to optimize sales process
Junior Varsity Basketball Coach
North High School
Torrance
09.2011 - 05.2013
- Coordinated and led basketball practices to foster team development and cohesion.
- Guided players through instruction and demonstration to boost understanding of techniques.
- Created practice plans to improve team skills and game strategies.
Birthday Party Hostess
Scooter's Jungle
El Segundo
12.2011 - 04.2013
- Welcomed guests and coordinated engaging activities that created memorable birthday experiences for children and families.
- Engaged with children through games, crafts, and interactive activities during events.
- Assisted parents with personalized party planning and special requests to ensure seamless celebrations.
- Maintained cleanliness and organization of party rooms before, during, and after events.
- Monitored children's safety during activities to provide a secure environment.
- Facilitated efficient setup and breakdown of equipment, ensuring smooth transitions between parties.
Student Orientation Assistant
Chapman University
Orange
2008 - 2010
- Guided new students through orientation events and activities to facilitate smooth transitions
- Coordinated logistics for annual orientation events to enhance student engagement
- Resolved student and family inquiries with clear, accurate information to support their needs
Customer Relations Specialist
Honda Fitness Center
05.2008 - 08.2008
- Delivered customer service to enhance client satisfaction
- Oversaw facility upkeep to ensure a welcoming environment
- Assisted clients with fitness program selection and membership inquiries.
- Managed customer feedback to enhance service quality at the fitness center.
- Coordinated member events and workshops to promote community engagement.
Education
Bachelor of Arts - Graphic Design, Advertising
Chapman University
Orange, CA05-2011
High School Diploma - General Education, College Preparatory Courses
North Torrance High School
Torrance, CA06-2007
Skills
- Client relationship management
- Customer engagement
- Event coordination
- Team collaboration
- Training and mentoring
- Team building
- Quality assurance
- Video communication
- Visual content creation
- Quality assurance
- Technical troubleshooting
- Customer engagement
Certification
- Udemy Software Testing
Timeline
QA Lead
3PL Systems
01.2022 - Current
Basketball
Northstars Youth Basketball
09.2015 - Current
Customer Support
3PL Systems
08.2013 - 01.2022
Direct Marketing Representative
Pioneer Marketing
05.2013 - 08.2013
Birthday Party Hostess
Scooter's Jungle
12.2011 - 04.2013
Junior Varsity Basketball Coach
North High School
09.2011 - 05.2013
Customer Relations Specialist
Honda Fitness Center
05.2008 - 08.2008
Student Orientation Assistant
Chapman University
2008 - 2010
Bachelor of Arts - Graphic Design, Advertising
Chapman University
High School Diploma - General Education, College Preparatory Courses
North Torrance High School