Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Jenna Nearhouse

Shavertown,PA

Summary

Well-qualified HR leader skilled in managing employees, associates, and day-to-day department operations with decisive and organized approach. Skilled leader, problem-solver and persuasive communicator with open and authoritative style.

Overview

12
years of professional experience

Work History

Power-House Energy, LLC

Owner
02.2017 - Current

Job overview

  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Recruited, hired, and trained initial personnel, working to establish vital internal functions and outline the scope of positions for the new organization.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • I trained and guided team members to maintain high productivity and performance metrics.
  • I negotiated prices and services with customers and vendors to decrease expenses and increase profit.
  • Launched new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
  • Designed a business plan to define concepts, short-term and long-term goals, and strategies.
  • Expanded the client base through targeted concepts networking initiatives, resulting in increased sales opportunities.
  • Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.

Direct Energy Business

Retention Supervisor
09.2011 - 09.2016

Job overview

  • Provided day-to-day HR Support, including employee relations, training and staff development, recruiting, and onboarding.
  • Responded to employee complaints and concerns and conducted internal investigations as needed when while ensuring compliance with applicable company policy and federal, state, and local statutes.
  • I championed a customer-centric culture, focusing on delivering outstanding service and support across departments.
  • Held quarterly one-on-one meetings with underperforming staff, improving productivity and retention rates.
  • Assisted with managing annual bonus and merit increase process, ensuring internal equity and resulting in higher employee satisfaction.
  • Reported issues and recognized development areas to eliminate repeat occurrences.
  • Elevated employee engagement levels through recognition programs, incentive schemes, and opportunities for career advancement within departments.
  • Drive employees by mentoring, monitoring and motivating team members.
  • Generated and analyzed reports to monitor employee engagement and attrition trends (Assisted in achieving team engagement scores of 5.64 out of 6.0).
  • Collaborated with leadership to design development plans and performance management strategies.
  • Assisted with writing job postings and job descriptions for boards.
  • I increased customer retention rates by developing and implementing effective retention strategies.

Education

Greater Nanticoke Area Senior High School
Nanticoke, PA

High School Diploma
06.2004

Skills

  • Business Planning
  • Training Management
  • Bookkeeping
  • Financial Administration
  • Human Resource Management
  • Employee Relations
  • Professional Networking
  • Team Collaboration and Leadership
  • Employee reviews
  • Small business operations
  • Strategic Decision-Making

Timeline

Owner

Power-House Energy, LLC
02.2017 - Current

Retention Supervisor

Direct Energy Business
09.2011 - 09.2016

Greater Nanticoke Area Senior High School

High School Diploma

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Jenna Nearhouse