Jenna N. Edwards, PharmD
Atlanta
Summary
Accomplished Pharmacy Operations Manager with over 15 years of progressive leadership experience in outpatient and retail pharmacy environments. Proven expertise in controlled substance management, compliance, staff development, and patient-centered care. Recognized for driving high member satisfaction, optimizing operations, and fostering collaborative, performance-oriented teams. Committed to advancing pharmacy services through continuous learning and innovative approaches to patient care delivery.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Pharmacy Care Delivery Manager
Kaiser Permanente
04.2017 - Current
- Direct daily operations, overseeing service delivery, regulatory compliance, and quality assurance for a high-volume outpatient pharmacy.
- Lead hiring, onboarding, training, and performance management, fostering a culture of growth and accountability.
- Manage inventory, purchasing, and budget allocations to optimize cost efficiency and supply availability.
- Counsel patients on medication use, side effects, and interactions to ensure safe and effective therapy.
- Partner with the National Defects team to resolve operational challenges, supporting other managers in maintaining quality standards.
- Strengthen medication security and compliance processes, reducing risk and enhancing safety.
Pharmacy Manager
CVS Pharmacy
02.2014 - 04.2017
- Supervised pharmacy operations, including regulatory compliance, staff management, and patient services.
- Directed inventory control, storage protocols, and dispensing processes.
- Spearheaded immunization programs, including flu clinics, to expand preventive care services.
- Provided personalized counseling on medication usage and side effects, ensuring patient adherence and safety.
- Key Contributions: Compounded specialized preparations (e.g., pediatric reflux and topical medications).
Pharmacist
CVS Pharmacy
07.2010 - 02.2014
- Verified prescription accuracy and maintained compliance with controlled substance regulations.
- Assisted patients with OTC recommendations, insurance billing, and prescription clarification.
- Performed immunizations (influenza, pneumonia, and other vaccines) to increase community health access.
- Educated patients on contraindications, risks, and alternatives to enhance therapeutic outcomes.
Education
Doctor of Pharmacy - PharmD
Florida A&M University
Tallahassee, FL05.2010
Skills
- Pharmacy Operations & Compliance
- Controlled Substance Security
- Staff Recruitment, Training & Development
- Patient Counseling & Education
- Budgeting & Inventory Management
- Regulatory Adherence (State & Federal)
- Process Improvement & Collaboration
Certification
- Licensed Pharmacist, Georgia (RPh025731) – Exp. 12/2026
- Certified Immunizer (2010 - current)
- Healthcare Provider BLS (CPR/AED) Certified
Timeline
Pharmacy Care Delivery Manager
Kaiser Permanente
04.2017 - Current
Pharmacy Manager
CVS Pharmacy
02.2014 - 04.2017
Pharmacist
CVS Pharmacy
07.2010 - 02.2014
Doctor of Pharmacy - PharmD
Florida A&M University
Awards
- 2015 CVS District 4 Paragon Winner
- Kaiser Permanente – Highest Total Member Experience (2017–2020)
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