Summary
Overview
Work History
Education
Skills
Activities
Affiliations
Certification
Languages
Timeline
Generic

JENNA NEWTON

Wendell,NC

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Specialist

Lowes Home Improvment
06.2022 - Current
  • Resolved concerns with products or services to help with retention and drive sales.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Provided primary customer support to internal and external customers.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained and managed customer files and databases.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Organized, ran, and delegated weekend events as the Event Captain
  • Organized, ran and delegated the Kids Workshop events

Deli Clerk

Harris Teeter Inc
10.2020 - 06.2022
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products
  • Maintained clean, trash-free workspaces to maximize productivity and safety
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
  • Calculated total items needed to assemble party trays and placed orders for inventory
  • Carefully prepared orders by slicing, weighing and packaging cheeses and meats
  • Accurately calculating prices
  • Responded to telephone inquiries regarding available products and services and helps customers make appropriate choices
  • Learned other teammates' work tasks to train as backup
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention
  • Strictly followed sanitation and food safety
  • Took special order for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.

Associate

Walmart
04.2019 - 08.2020
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
  • Identified needs of customers promptly and efficiently
  • Assisted teammate with sales-processing tasks to meet daily sales goals
  • Carried out duties within fast-paced retail environment, providing organized stocking methods and plans
  • Replenished inventory with focus on addressing customer needs
  • Prepared products for sales floor by adding tags and readying pallets or restocking
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing
  • Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate
  • Communicated effectively with members of public in often crowded and noisy environments
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized
  • Bent, lifted, opened, and moved meat and produce products weighing up to 50 pounds
  • Removed outdated and overripe items from stock to eliminate health risks.

Crew Member

Mcdonalds
06.2018 - 10.2019
  • Verified compliance with all sanitation and safety requirements
  • Complied with company service standards, including inventory and cash control procedures
  • Closely adhered to food safety and sanitation procedures established by company and regulatory agencies
  • Maintained order and cleanliness of work areas
  • Worked with customers placing large or specialized orders, providing recommendations and responding to requests
  • Stored perishable food items in freezer or refrigerator
  • Followed recipes and prepared large batches of sandwiched according to standard
  • Completed prepping, cleaning and other kitchen duties to support cooks
  • Cleaned utensils, dishes, and glasses for customer and employee use.

Cashier

Just Save
06.2016 - 01.2017
  • Assisted with purchases, locating items and signing up for rewards programs
  • Properly verified customer identification for alcohol or tobacco purchases
  • Trained new team members in cash register operation, stock procedures and customer services
  • Maintained high productivity by processing cash, credit, debit and voucher program payments for customers
  • Bagged, wrapped and inspected items for damage
  • Offered replacements for items damaged
  • Maintained cleanliness by frequently wiping down conveyer belt, register, and scale.

Education

No Degree - English

Liberty University
Lynchburg, VA

Bachelor of Arts - English Literature

North Carolina State University
Raleigh, NC
12.2023

High School Diploma -

Homeschooled
01.2017

Skills

  • Account Management
  • Customer Retention
  • Price Quotes
  • Customer Order Management
  • Complaint Resolution
  • Excellent Written and Oral Communication
  • Customer Service
  • Project Management
  • Telephone Etiquette
  • Customer Relations
  • Data Entry
  • Scheduling
  • Product Knowledge
  • Paperwork Processing
  • Delivery Scheduling
  • Record Preparation
  • Office Equipment Proficiency
  • Active Listening

Activities


  • Small Group Leader for 5th Grade Girls: Thomas Road Baptist Church, Lynchburg, VA (August 2017 to December 2017)
  • Book Organizer & Data Collector: The Biblical Museum of Liberty University, Lynchburg, VA (August 2017 to December 2017)
  • Page: East Regional Library, Knightdale NC (January 2011 to May 2012)
  • Food Bank Volunteer: Food Bank of Central and Eastern North Carolina, Raleigh, NC (December 2014 to February 2015)
  • Soup Kitchen Volunteer: Hallelujah Soup Kitchen, Raleigh, NC (October 2012)

Affiliations

  • Stigma Tau Delta English Honors Society, current

Certification

  • Fork Lift Certified
  • Reach Truck Certified
  • Order Picker Certified

Languages

ASL
Limited Working
Spanish
Limited Working
Japanese
Elementary

Timeline

Customer Service Specialist

Lowes Home Improvment
06.2022 - Current

Deli Clerk

Harris Teeter Inc
10.2020 - 06.2022

Associate

Walmart
04.2019 - 08.2020

Crew Member

Mcdonalds
06.2018 - 10.2019

Cashier

Just Save
06.2016 - 01.2017

No Degree - English

Liberty University

Bachelor of Arts - English Literature

North Carolina State University

High School Diploma -

Homeschooled

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JENNA NEWTON