Jenna Nickolson
Summary
Highly accomplished marketing coordinator and sales representative with a proven history of driving exceptional results through innovative marketing campaigns. Adept in conducting comprehensive market research, crafting compelling content, managing social media platforms, and orchestrating successful events. Possesses strong analytical acumen and exceptional communication skills. Known for an unwavering drive and relentless motivation, this young professional exudes a positive mindset that inspires those around them.
Overview
5
5
years of professional experience
Work History
Marketing Coordinator
MarineMax Naples
04.2022 - Current
- Boosted brand awareness with target customer demographics with social, print and email campaigns.
- Answered general marketing department inquiries by email, phone and mail.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook and Instagram.
- Tracked and reported on marketing campaign responses.
- Planned and executed internal and external marketing events.
- Coordinated creation and deployment of videos, social media posts and other marketing collateral.
- Planned events and trips for clients and partners to attend.
- Worked with vendors to complete projects according to schedule and specifications.
- Sourced vendors for services such as video production and materials to complete marketing objectives.
- Wrote copy that maintained compliance with corporate and legal guidelines.
Client Success Manager
Pinpoint Payments
10.2020 - 04.2022
- Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
- Hosted daily status calls with clients to promote client satisfaction and keep all parties abreast of changing environment.
- Attended networking events to meet new prospects and expand business opportunities through partnerships.
- Managed existing client renewals, keeping accounts, information and documents in conformance with compliance standards.
- Assisted clients with strategic processes and provided with necessary tools to achieve success.
- Analyzed client data reports to ascertain renewal risk while assessing account trends.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Trained 2 new client success representatives on daily tasks and processes to reduce process gaps.
- Planned, articulated and executed client development strategies.
- Tailored customer relationships by determining expected needs and finding correct solutions.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Sales Associate
Parks Lincoln Of Longwood
01.2019 - 10.2020
- Closed sales by overcoming objections, asking for sales, negotiating products and completing purchase contracts,
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Answered telephone and email inquiries from potential customers.
- Responded to customer enquiries via telephone and email.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Completed registration paperwork and sales documentation.
- Prepared purchased vehicles and completed final delivery checks.
- Drove team revenue totals by bringing in top sales numbers.
- Maintained compliance with all service, quality, and regulatory standards.
- Outlined sales, warranty and service procedures.
- Worked to build relationships with customers and built potential for additional sales.
Executive Assistant
Moxie Brands
11.2019 - 08.2020
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Processed travel expenses and reimbursements for CEO
- Screened calls and emails and initiated actions to respond or direct messages for CEO.
- Produced accurate office files, updated spreadsheets and crafted presentations to support CEO and boost team productivity.
- Created expense reports, budgets and filing systems for CEO.
- Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.
- Arranged domestic and international travel plans and itineraries.
- Oversaw personal and professional calendars and coordinated appointments for future events.
Education
Bachelor of Science - Business And Organizational Leadership
Valencia College
Orlando, FL08.2021
Skills
- Web Site Content
- Time Management
- Staff Management
- Digital Marketing
- Event Planning
- Client Contact
- Email Blasts
- Team Leadership
- Content Management
- Database Management
- Planning and Coordinating
- Strategic Event Planning
- Marketing and Advertising
Timeline
Marketing Coordinator
MarineMax Naples
04.2022 - Current
Client Success Manager
Pinpoint Payments
10.2020 - 04.2022
Executive Assistant
Moxie Brands
11.2019 - 08.2020
Sales Associate
Parks Lincoln Of Longwood
01.2019 - 10.2020
Bachelor of Science - Business And Organizational Leadership
Valencia College