Jenna Nielson
Glendale,AZ
Summary
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
Conifer Health
Goodyear, AZ
07.2024 - Current
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and other payments from patients at time of service.
- Responded to patient inquiries regarding billing or financial matters.
- Ensured accuracy of all data entered into computer system.
- Scanned documents into electronic medical records system.
- Facilitated communication between patients, staff members, and third party payers.
Preschool Teacher
Kingman Academy of Learning
Kingman, AZ
09.2020 - 05.2024
- Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
- Organized educational materials and resources to create an engaging learning environment.
- Assisted in providing a safe and secure environment for children.
- Established positive relationships with parents and guardians by regularly communicating student progress.
- Maintained records of attendance, grades, health concerns, and other relevant information about the children in my care.
Supervisor
CVS Pharmacy
Prescott, AZ
06.2019 - 09.2020
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
Education
Associate of Arts -
Yavapai College
Prescott, AZ05-2022
Skills
- Problem-Solving
- Customer Service
- Multitasking and Organization
- Insurance company knowledgeable
- Relationship Building
- Medical Terminology
- Complaint processing
- Team Leadership
References
References available upon request.
Timeline
Patient Access Representative
Conifer Health
07.2024 - Current
Preschool Teacher
Kingman Academy of Learning
09.2020 - 05.2024
Supervisor
CVS Pharmacy
06.2019 - 09.2020
Associate of Arts -
Yavapai College
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