Jenna Nohr
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
PanaVise Products Inc
11.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Provided personalized support for each client, tailoring solutions based on individual circumstances and preferences.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer calls and emails to answer questions about products and services.
Bookseller/Barista
Barnes & Noble
07.2021 - 10.2022
- Managed and marketed a department without assistance from others.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Processed payments and returns on company POS system using proper cash-handling procedures.
- Maintained well-stocked inventory of books, magazines and literary merchandise for customer needs.
- Participated in staff meetings to discuss strategies for boosting sales performance, offering valuable input based on firsthand customer interactions.
Receptionist
Nvision Glass
06.2019 - 07.2020
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Bachelor of Arts - Political Science
University of Arizona
Tucson, AZ08.2024
Associate of Science - Math And Physical Sciences
Truckee Meadows Community College
Reno, NV05.2021
Skills
- Clerical Support
- Team Collaboration
- Customer Support
- Customer Relationship Management (CRM)
- Complex Problem-Solving
- POS System Operation
- MS Office Systems
- Effective Communication
- Telephone Etiquette
- Adaptability
Timeline
Customer Service Associate
PanaVise Products Inc
11.2022 - Current
Bookseller/Barista
Barnes & Noble
07.2021 - 10.2022
Receptionist
Nvision Glass
06.2019 - 07.2020
Bachelor of Arts - Political Science
University of Arizona
Associate of Science - Math And Physical Sciences
Truckee Meadows Community College