Jenna Nunez
Rockville,MD
Summary
Well-organized and creative merchandising professional successful at representing consumer tastes and needs in the retail market. Experienced manager and keyholder with over 10 years of experience in leadership roles in retail environments. Successful management of teams of up to 40 salespeople in large department stores. Fair and empathetic leader with employee wellbeing as the top priority.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
World Market
03.2024 - Current
- Assisted Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored hundreds of new employees on company policies, procedures, and best practices to ensure their success within organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Managed inventory control, cash control, and store opening and closing procedures.
Assistant Manager of Operations
West Elm
09.2023 - 04.2024
- Supervised operations team to support operational excellence and excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained new employees on proper protocols and customer service standards.
Visual Merchandising Manager
World Market
11.2021 - 09.2023
- Created visual displays to highlight new and featured products.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Manager of Operations
UPS
11.2020 - 11.2021
- Assisted in recruiting, hiring and training of team members.
- Partnered with vendors and suppliers to effectively manage and budget.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Marketing Coordinator
Goldenvoice
09.2017 - 10.2020
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Collaborated with cross-functional teams to establish successful execution of projects and campaigns.
POS Lead
World Market
09.2012 - 08.2017
- Monitored and replenished display inventory and restructured according to available stock.
- Created visual displays to highlight new and featured products.
Visual Merchandiser
Forever 21
01.2012 - 08.2012
- Worked with store managers to implement new displays, promotions and store layout changes.
- Created interior displays to promote products in alignment with corporate sales objectives.
Education
Bachelor of Arts - Fine Arts
Cal State San Bernardino
San Bernardino2015
Associate of Arts - Fine Arts
Crafton Hills College
Yucaipa, CA2013
Skills
- Visual Merchandising
- Customer Service Standards
- Leadership and Team building
- Multitasking and Organization
- Problem-Solving
Timeline
Assistant Store Manager
World Market
03.2024 - Current
Assistant Manager of Operations
West Elm
09.2023 - 04.2024
Visual Merchandising Manager
World Market
11.2021 - 09.2023
Manager of Operations
UPS
11.2020 - 11.2021
Marketing Coordinator
Goldenvoice
09.2017 - 10.2020
POS Lead
World Market
09.2012 - 08.2017
Visual Merchandiser
Forever 21
01.2012 - 08.2012
Bachelor of Arts - Fine Arts
Cal State San Bernardino
Associate of Arts - Fine Arts
Crafton Hills College