Energetic and dependable professional with excellent customer service, organizational and communication skills. Anticipates customer needs and provides service proactively while quickly and accurately responding to customer inquiries. Demonstrates consistently positive attitude and creates welcoming atmosphere for customers and colleagues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Jenna Oakes
Jensen Beach,Fl
Summary
Overview
10
years of professional experience
Work History
Sailfish Sands
Proshop Attendant
04.2023 - Current
Job overview
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Supported store operations by maintaining clean and organized store atmosphere.
- Processed payments and provided receipts to establish proof of transaction.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Greeted customers and provided assistance with locating items in store to provide welcoming presence and enhance shopping experience.
- Documented items purchased, returned or exchanged to enable tracking history and maintain accurate records.
- Greeted customers and offered them assistance.
- Handled customer complaints in a professional and courteous manner.
- Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.
Riverbend Golf Club
Proshop Assistant• Cart Attendant
03.2020 - Current
Job overview
- Friendly, enthusiastic, hardworking, well-respected individual
- Able to learn new tasks quickly and proficient in growing key customer relationships
- Motivation to be successful
- Set up and manage electronic tee time system with Jonas & Golf Genius
- Greet members, guests or callers and handle questions
- Connecting with members on a personal basis and ensuring all their needs are met, and over the years learning their personalities & preferences
- Assisting in organizing and facilitating tournaments and golf events for members as well as their guests
- Taking inventory and putting information into Jonas
Pulmonary Diseases, Critical Care
Medical Assistant • Front Desk
07.2013 - 01.2023
Job overview
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Supported office staff and operational requirements with administrative tasks.
- Checked patient insurance, demographic, and health history to keep information current.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Helped patients complete necessary medical forms and documentation.
- Completed patient referrals to other medical specialists.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Maintained current and accurate medical records for patients.
- Printed prescription requests and queries in compliance with practice protocol.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted with medical coding and billing tasks.
- Obtained payments from patients and scanned identification and insurance cards.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient pulse oximetry.
Education
Palm Beach State College
University Overview
GPA: 3.0
Medvance Port St. Lucie
Medical Assisting
05.2013
University Overview
Skills
- Guest Relations
- Safety Understanding
- Merchandise Sales
- POS Transactions
- Reading Comprehension
- Infection Control
- Maintaining Clean Work Areas
- Team Goals
- Guest Satisfaction
- Hazardous Chemicals
- Personal Protection Equipment (PPE)
- Supply Restocking
- Complex Problem-Solving
- Member Assistance
- Bag Transport
- Driving Range Ball Retrieval
- Cart Barn Maintenance
- Billing and Payment Processing
- Customer Experience
- Professional Relationships
- Store Merchandising
- Microsoft Word
- Selling Techniques
- Closing Procedures
- POS Inventory System Operation
- Business Operations
- Answering Customer Questions
- Persuasive Communication
- Returns and Exchanges
- Accounting Records
- Ability to Lift 40 Pounds
- Inventory Accuracy
- Professional Development
- Merchandise Receiving and Handling
- Operations Management
- Store Organization
- Merchandising and Display
- Customer Relations Skills
- Register Opening and Closing
- Exceeding Customer Expectations
- Goal-Driven
- Guest Accommodations
- Shop Management
- Customer Engagement
- Management Training
- Manage Operations
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Proshop Attendant
Sailfish Sands
04.2023 - Current
Proshop Assistant• Cart Attendant
Riverbend Golf Club
03.2020 - Current
Medical Assistant • Front Desk
Pulmonary Diseases, Critical Care
07.2013 - 01.2023
Palm Beach State College
Medvance
Medical Assisting
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