Jenna O'Brien
Carmel,ME
Overview
8
8
years of professional experience
Work History
Utility Operations Analyst (Financial Operations – B2B)
Perch Energy
06.2023 - Current
- Regular presentation of KPI’s, monthly/quarterly data reviews to executive leadership team
- Perform regular reconciliation and analysis of data and processes to decrease risk and improve data quality.
- Focus on optimizing operational efficiency by analyzing and streamlining processes.
- Creates custom reports and visualizations to support decision-making processes.
- Collaborated with cross-functional teams to develop comprehensive project plans, ensuring timely delivery of key milestones.
- Created and managed operational database (Salesforce) to store/track data and maintain accurate information.
- Managed relationships with regulators, acting as a liaison between the company and various governing bodies.
- Provided subject matter expertise during contract negotiations with utility companies, advocating for favorable terms that maximized return on investment for renewable energy projects.
- Maintained detailed records of all regulatory activities, enabling quick access to information on different market regulations.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
Net Energy Billing Lead/Coordinator (Program Manager/Client Relations)
Versant Power
03.2021 - 06.2023
- Manages all aspects of the net energy billing (metering) programs prior to DG interconnections (DER Interconnections) project go-live dates and continue account management post go-live in regard to billing, contracts, regulatory and various other questions and concerns
- Key point of contact for Net Energy programs for both internal and external parties.
- Leads regular meetings with external stakeholders, legal counsel, project managers, and other various internal and external parties in the initial interconnection process and future maintenance of solar projects.
- Facilitates the review process of NEB subscriber lists for new programs and communicates with developers and project managers regarding any subscriber issues or changes needed prior to interconnecting and post interconnecting.
- Change management- Actively worked with management on identifying process flaws and finding ways to implement solutions
- Serves as a subject matter expert for training, auditing, compliance, and regulatory matters related to net energy billing programs - Developing training material to onboard new employees.
- Improved client satisfaction with clear communication. on billing matters and prompt resolution of inquiries.
- Ensured compliance with industry regulations by staying informed on changes and updating company policies accordingly.
- Prioritized and managed high-volume workloads, meeting established deadlines and maintaining a high level of productivity in a fast-paced environment.
- Organized monthly meetings with cross-functional teams to review outstanding receivables and develop action plans for collection efforts.
- Verified accuracy of billing data and corrected discrepancies.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Liaised between customers and organization with particular focus on working with the customer service department.
Insurance & Risk Associate
Sprague Energy
11.2019 - 03.2021
- Responsible for analyzing any risks and working with internal and external partners to reduce or eliminate liability and exposure.
- Identify possible risk or losses to the organization in the areas of certificates of insurance, compliance, product recall, insurance claims, and contracts
- Responsible for contract management including executions, modifications, expirations and all other matters surrounding contract administration.
- Maintain a bond inventory of $19M+, reviewing bond requests and managing renewals, as well as overseeing the renewal/expiration/cancellation processes
- Database maintenance (Salesforce).
- Enhanced company-wide risk awareness with comprehensive training programs and workshops.
- Established positive relationships with external partners such as regulators, auditors, and rating agencies through clear communication channels.
- Developed comprehensive risk reports for senior management, promoting transparency and accountability in addressing identified concerns.
Nanny
Self Employed
06.2019 - 11.2019
- Create and maintain safe and stimulating environment for children ages 3-6.
- Assisted with light housekeeping duties as well as running errands.
- Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
- Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
Administrative Assistant (Part- time)
Marcho Henlee LLC
01.2016 - 11.2019
- Direct collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage, taxes, and incurred operating expenses
- Prepare QuickBooks budgets and financials
- Answer phones when needed.
Buyer (Supply Chain)
Bath Iron Works
07.2018 - 05.2019
- Develop and implement purchasing and contract management instructions, policies, and procedures.
- Analyze market and delivery systems to assess present and future material availability.
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Maintained complete documentation and records of all purchasing activities.
- Ensured timely delivery of products by closely monitoring vendor performance and addressing any issues promptly.
- Mitigated risks associated with supply chain disruptions by developing contingency plans and maintaining a diverse supplier base.
- Led efforts to secure competitive bids from subcontractors while maintaining strict adherence to contractual obligations.
- Managed budgets effectively by tracking expenses, analyzing variances, and making adjustments as needed to stay within financial targets.
- Reviewed legal documents such as contracts and non-disclosure agreements to ensure compliance with company policies.
IT Help Desk Specialist
Bangor Savings Bank
01.2016 - 07.2017
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Configured hardware, devices, and software to set up work stations for employees.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
- Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
- Participated actively in ongoing professional development opportunities, staying current on industry trends and advances in technology.
Education
B.S. Accounting -
Husson University
05.2017
M.B.A. Business Administration -
Husson University
05.2017
Skills
- Business level speaking, reading and writing
- Proficient in business technology and programs (Microsoft Applications, Excel, Powerpoint, Agile, SAP, Salesforce, Cayenta, smartsheet)
- Reporting skills
- Operational Efficiency
- Reporting abilities
- Workflow Optimization
- Process updates
- Operational research
- Microsoft PowerPoint/Excel/Outlook
- Cross-Functional Teamwork
- Project Management
- Requirements Gathering
- Contract management
Timeline
Utility Operations Analyst (Financial Operations – B2B)
Perch Energy
06.2023 - Current
Net Energy Billing Lead/Coordinator (Program Manager/Client Relations)
Versant Power
03.2021 - 06.2023
Insurance & Risk Associate
Sprague Energy
11.2019 - 03.2021
Nanny
Self Employed
06.2019 - 11.2019
Buyer (Supply Chain)
Bath Iron Works
07.2018 - 05.2019
Administrative Assistant (Part- time)
Marcho Henlee LLC
01.2016 - 11.2019
IT Help Desk Specialist
Bangor Savings Bank
01.2016 - 07.2017
B.S. Accounting -
Husson University
M.B.A. Business Administration -
Husson University
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