Jenna O'Halloran
Satellite Beach,FL
Summary
Dynamic professional with a proven track record in customer service and relationship building, honed at Ace Hardware, The Hilton and Fiesta Azteca. Skilled in problem-solving and computer skills, I excel in creating positive customer experiences and streamlining operations. Demonstrated success in training teams and improving service quality, contributing to significant customer satisfaction.
Overview
4
4
years of professional experience
Work History
Ace Hardware
James Struttman
Indian Harbor Beach , FL
01.2021 - Current
- Helped customers find specific products, answered questions, and offered product advice.
- Processed credit card transactions quickly and securely.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Engaged customers in friendly, professional dialogue to determine needs.
- Built and maintained relationships with peers and upper management to drive team success.
- Organized stockroom shelves according to size, color or style.
- Greeted customers to determine wants or needs.
- Handled customer complaints in a professional manner.
- Trained new team members in cash register operation, stock procedures, and customer services.
Fiesta Azteca
Nestor Martinez
Suntree, FL
08.2024 - 12.2024
- Assisted with customer requests and answered questions to improve satisfaction.
- Explained menu items, describing ingredients and cooking methods upon request.
- Addressed complaints to kitchen staff and served replacement items.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Prepared drinks according to standard recipes.
- Provided excellent customer service to ensure satisfaction.
The Hilton
Chef Rod
Indialantic , FL
06.2023 - 10.2024
- Conducted regular checks on tables to offer additional services and ensure customer satisfaction.
- Assisted in training new staff members on restaurant operations and procedures.
- Delivered food to guests in a timely manner while following safety protocols.
- Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
- Replenished water glasses, bread baskets, condiments and other necessities during meal service.
- Maintained cleanliness and organization of serving stations and dining areas.
- Monitored and rotated stock to prevent spoilage and ensure freshness.
- Assisted bartenders by stocking beer, wine, liquor, and other bar items.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Poured drinks using standard pour according to specifications.
Education
High School Diploma -
Satellite High School
Satellite Beach, FL05-2022
Skills
- Problem-solving
- Quality assurance
- Computer skills
- Public speaking
- Relationship building
- Excellent communication
- Collaboration
- Customer service
- Time management
- Training & Development
- Planning
Timeline
Fiesta Azteca
Nestor Martinez
08.2024 - 12.2024
The Hilton
Chef Rod
06.2023 - 10.2024
Ace Hardware
James Struttman
01.2021 - Current
High School Diploma -
Satellite High School
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