Jenna Ollnau
West Chicago,IL
Summary
Dedicated and service-driven hospitality professional with a strong work ethic and passion for creating memorable guest experiences. Committed to continuous learning, developing new skills, and refining service techniques in a high-quality dining environment. Thrives in fast-paced settings, working collaboratively with teams to provide seamless, attentive service. Eager to grow within an upscale restaurant, bringing enthusiasm, professionalism, and a deep commitment to hospitality excellence.
Overview
7
7
years of professional experience
Work History
Server
Seasons 52
03.2025 - 08.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server
Honey Jam
07.2024 - 06.2025
- Provides attentive and friendly service in a busy dining environment, ensuring guests feel welcomed and valued.
- Efficiently manages tables while maintaining accuracy, professionalism, and a positive attitude.
- Works with the Toast POS system to handle orders, payments, and guest requests efficiently.
- Collaborates with team members to maintain smooth operations and a positive dining experience.
Immediate Care Technician
Northwestern Medicine
07.2021 - 07.2024
- Enhanced patient comfort by providing attentive and compassionate care.
- Maintained a clean and organized work environment, contributing to overall safety and hygiene standards
- Worked directly with Doctors, Nurse Practitioners and Physicians Assistants to provide high quality healthcare.
- Performed blood draws and Point-of-Care tests accurately, facilitating swift analysis and treatment.
- Educated patients on post-care instructions.
- Conducted routine equipment checks for proper functioning, reducing risks associated with faulty devices.
- Responded rapidly during emergency situations, effectively following established protocols in collaboration with the healthcare team.
- Maintained accurate patient charts and medical records.
- Gathered, charted, and analyzed patient history while discussing key points with Providers.
- Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
- Triaged patients in office or by phone to assess severity of conditions and prepare for rooming.
- Provided lifesaving interventions during critical situations, stabilizing patients until EMS arrival.
Server
Nobel House
09.2022 - 12.2023
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Delivered warm and efficient service, balancing speed and attentiveness to enhance guest satisfaction.
- Developed strong communication skills and the ability to read guests' needs to personalize their experience.
- Gained experience in working with a diverse menu, learning about ingredients, and making recommendations.
Lifeguard Manager
Butterfield Park District
07.2022 - 09.2023
- Enhanced swimmer safety by implementing comprehensive training programs for lifeguards.
- Reduced response times to emergencies with regular drills and performance evaluations.
- Streamlined facility operations by establishing clear communication channels between staff members.
- Promoted a positive work environment, resulting in higher employee satisfaction and retention rates.
- Developed strong relationships with local emergency services, improving collaboration during critical incidents.
- Directed and oversaw maintenance records and incident reports.
- Scanned main areas to monitor for any safety risks.
Kitchen Assistant
Four Brothers Handcrafted Chocolates
09.2020 - 07.2023
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Interacted with customers to maintain high-quality experiences.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Developed an appreciation for quality ingredients and craftsmanship, enhancing understanding of food presentation.
Aftercare Assistant/Tutor
RLS Tutoring
03.2021 - 06.2021
- In charge of up to 17 children of different ages at one time.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Met with parents about daily activities, positive developments and issues.
- Managed safety and security of all children under care.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
Emergency Room Patient Care Technician
AMITA GlenOaks
01.2020 - 09.2020
- Used Cerner to maintain records of patient care, conditions, and observations.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Cleaned, maintained and restocked treatment areas.
- Continuously monitored patients during examinations and tests to alert physicians of abnormalities and changes in patient response.
- Safely transported patients by wheelchair, stretcher or bed to other units.
- Brought patients back from waiting room into their designated room assignment.
- Applied orthopedic devices like traction and Ortho-Glass splints.
- Measured and fit crutches and canes, instructing patients on proper use of support devices.
- Collected basic samples such as blood, urine and stool, labeling specimens properly and transferring to laboratory for testing.
- Assisted with resuscitation, CPR and emergency airway procedures.
- Quickly responded to codes and cardiac monitor alarms.
Hostess
Jameson's Charhouse
08.2018 - 01.2020
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Monitored dining room and guest flow to maximize table usage and minimize wait times.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Documented reservations and communicated changes to guests using OpenTable.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Helped bussers by clearing off/setting tables and carrying buss bins to the back.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assigned side work to all servers after their shift had been completed.
Missionary Volunteer
Willow Creek Association
07.2018 - 08.2018
- Volunteered in the Dominican Republic in low income locations and participated in various roles, including labor and education roles.
- Helped paint houses, teach classes, and organize games and activities for the children.
Education
Associate of Applied Science - Nursing
College of DuPage
Glen Ellyn, ILHigh School Diploma -
Wheaton North High School
Wheaton, IL2018
Skills
- Guest-Focused Hospitality & Service
- Strong Work Ethic & Attention to Detail
- Team Collaboration & Communication
- Food & Beverage Knowledge (Eager to Learn)
- Adaptability in High-Volume Environments
- Problem Solving & Guest Satisfaction
- POS System Proficiency (Toast, OpenTable)
- Time Management & Multitasking
Accomplishments
- Acknowledged for extraordinary service by supervisors and clients.
- Certified EMT through NREMT and IDPH
- Illinois BASSET and Food Handlers certified
Personal Qualities and Goals
- Passionate about hospitality and committed to ongoing learning in the restaurant industry.
- Strong ability to work efficiently under pressure while maintaining professionalism.
- Eager to develop expertise in upscale service and fine dining through hands-on experience and mentorship.
Timeline
Server
Seasons 52
03.2025 - 08.2025
Server
Honey Jam
07.2024 - 06.2025
Server
Nobel House
09.2022 - 12.2023
Lifeguard Manager
Butterfield Park District
07.2022 - 09.2023
Immediate Care Technician
Northwestern Medicine
07.2021 - 07.2024
Aftercare Assistant/Tutor
RLS Tutoring
03.2021 - 06.2021
Kitchen Assistant
Four Brothers Handcrafted Chocolates
09.2020 - 07.2023
Emergency Room Patient Care Technician
AMITA GlenOaks
01.2020 - 09.2020
Hostess
Jameson's Charhouse
08.2018 - 01.2020
Missionary Volunteer
Willow Creek Association
07.2018 - 08.2018
Associate of Applied Science - Nursing
College of DuPage
High School Diploma -
Wheaton North High School
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