Summary
Overview
Work History
Education
Skills
Timeline
Intern

Jenna Onderko

Tampa,FL

Summary

Dynamic and results-driven professional with experience as an Assistant Manager at Coldstone Creamery, excelling in customer service and team leadership. Proven track record in strategic planning and staff training, enhancing customer satisfaction and driving sales through effective marketing strategies. Proficient in cash management and operational oversight, ensuring accuracy and efficiency.


Experienced with project assistance and teamwork. Utilizes strong organizational skills to manage tasks efficiently. Knowledge of effective communication and time management to support team objectives.

Overview

6
6
years of professional experience

Work History

Intern

Advanced Plumbing
05.2024 - 05.2025
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Collected, arranged, and input information into database system.

Assistant Manager

Coldstone Creamery
12.2023 - 05.2025
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Assistant Manager

Coldstone Creamery
04.2019 - 12.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Education

Business & Political Science

Warren Wilson College
Swannanoa, NC
08-2025

Skills

  • Customer service
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Staff training and development
  • Strategic planning
  • Recruitment and hiring
  • Marketing
  • Customer relationship management
  • Scheduling and coordinating

Timeline

Intern

Advanced Plumbing
05.2024 - 05.2025

Assistant Manager

Coldstone Creamery
12.2023 - 05.2025

Assistant Manager

Coldstone Creamery
04.2019 - 12.2023

Business & Political Science

Warren Wilson College

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Jenna Onderko