Jenna Orlowski
Banker
Mount Vernon,WA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
Work History
Paraprofessional Educator
Mount Vernon School District
Mount Vernon, WA
09.2022 - Current
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Administered tests and assessments to evaluate student progress and performance.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
Freelance Content Writer
Self Employed Writer
Bellingham, WA
09.2015 - 06.2020
- Used Microsoft Word and Google Docs to store and share created documents.
- Created monthly Excel spreadsheets to manage client projects and deadlines.
- Added keywords, meta descriptions and alt image tags to increase SEO presence.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
Bank Teller
U.S. Bank
Bellingham, WA
08.2012 - 03.2014
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Researched and resolved customer issues on personal savings, checking, and line of credit accounts.
- Identified sales opportunities and referred customers to branch partners in financial services.
Cashier
Avenue Bread & Deli
Bellingham, WA
01.2011 - 08.2013
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Communicated with customers and team members to solve problems.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
Education
MBA - Business Administration And Management
Western Governor's University
Salt Lake City, UT 01.2018 - 01.2020
Bachelor of Arts - Theater Arts
Western Washington University
Bellingham, WA 09.2008 - 06.2010
Skills
Customer Relations
Additional Information
Previous volunteer experience as Financial Fundraiser organizing school's SCRIP program. Currently serving as the Vice President for Jefferson Elementary PG (PTA).
Additionally, 10+ years serving experience, unlisted.
Timeline
Paraprofessional Educator
Mount Vernon School District
09.2022 - Current
MBA - Business Administration And Management
Western Governor's University
01.2018 - 01.2020
Freelance Content Writer
Self Employed Writer
09.2015 - 06.2020
Bank Teller
U.S. Bank
08.2012 - 03.2014
Cashier
Avenue Bread & Deli
01.2011 - 08.2013
Bachelor of Arts - Theater Arts
Western Washington University
09.2008 - 06.2010
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