Jenna Orlowski
Banker
Mount Vernon,WA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
Work History
Paraprofessional Educator
Mount Vernon School District
Mount Vernon, WA
2022.09 - Current
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Administered tests and assessments to evaluate student progress and performance.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
Freelance Content Writer
Self Employed Writer
Bellingham, WA
2015.09 - 2020.06
- Used Microsoft Word and Google Docs to store and share created documents.
- Created monthly Excel spreadsheets to manage client projects and deadlines.
- Added keywords, meta descriptions and alt image tags to increase SEO presence.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
Bank Teller
U.S. Bank
Bellingham, WA
2012.08 - 2014.03
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Researched and resolved customer issues on personal savings, checking, and line of credit accounts.
- Identified sales opportunities and referred customers to branch partners in financial services.
Cashier
Avenue Bread & Deli
Bellingham, WA
2011.01 - 2013.08
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Communicated with customers and team members to solve problems.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
Education
MBA - Business Administration And Management
Western Governor's University
Salt Lake City, UT 2018.01 - 2020.01
Bachelor of Arts - Theater Arts
Western Washington University
Bellingham, WA 2008.09 - 2010.06
Skills
Customer Relations
Classroom management
Curriculum Collaboration
Coaching and mentoring
Additional Information
Previous volunteer experience as Financial Fundraiser organizing school's SCRIP program. Currently serving as the Vice President for Jefferson Elementary PG (PTA).
Additionally, 10+ years serving experience, unlisted.
Timeline
Paraprofessional Educator
Mount Vernon School District
2022.09 - Current
MBA - Business Administration And Management
Western Governor's University
2018.01 - 2020.01
Freelance Content Writer
Self Employed Writer
2015.09 - 2020.06
Bank Teller
U.S. Bank
2012.08 - 2014.03
Cashier
Avenue Bread & Deli
2011.01 - 2013.08
Bachelor of Arts - Theater Arts
Western Washington University
2008.09 - 2010.06