Jenna Owen
Follansbee,WV
Summary
Proven professional with extensive experience in disability support and customer service, notably at PAHrtners Deaf Services. Excelled in behavior redirection and client support, enhancing quality of life for individuals with disabilities. Demonstrates exceptional time management and problem-solving skills, ensuring efficient and compassionate care. Achieved significant improvements in client wellness and satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
ASL- Direct Support Professional
PAHrtners Deaf Services
02.2023 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted several clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Assisted deaf clients in obtaining necessary resources and support services by providing accurate ASL interpretation
- Facilitated communication between deaf or hard of hearing individuals and hearing individuals
DSP
Merakey
01.2018 - 12.2022
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Transported clients to and from medical appointments with safety and efficiency.
- Recorded status and duties completed in logbooks for management.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Cashier
Dollar Tree
09.2018 - 12.2018
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cashier
7-eleven
06.2015 - 04.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Sales Associate
Target
11.2016 - 02.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
HMA
Merakey, Formerly NHS Schools
03.2014 - 10.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Completed regular check-ins and progress report for each client.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Maintained strong connections within caregiver community to gain continuous knowledge.
Cashier
7-eleven
09.2013 - 02.2014
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
Horse Groom
Mountaineer Race Track and Gaming Resort
08.2008 - 07.2013
- Mucked out stables, swept yard and stacked feed and bedding to foster clean and comfortable environment for animals.
- Led horses from stables to fields and back to maintain control of animals.
- Filled hay nets and water buckets and measured feed and supplements to keep horses well-fed.
- Prepared 35 horses for riding, competitions and shows to condition animals to perform at best.
- Scheduled farrier and vet appointments regularly.
- Maintained animal health records, treating minor injuries, and reporting serious injuries to owners for consultation with veterinarians.
- Promoted a safe and comfortable environment for horses, ensuring proper care and attention to their physical, emotional, and mental wellbeing.
- Assisted owners in addressing specific behavioral issues through targeted training techniques, fostering better communication between horse and rider.
Education
No Degree - Cosmetology
Scott College of Cosmetology
East Liverpool, OHNo Degree - Nursing
West Virginia Northern Community College
Weirton, WVNo Degree - CNA
John D. Rockefeller Career Center
New Cumberland, WV05.2010
High School Diploma -
Oak Glen High School
New Cumberland05.2010
Skills
- First aid and safety
- Behavior redirection
- Problem-solving
- Multitasking and organization
- Team collaboration
- Health and safety requirements
- Active listening
- Time management skills
- Reliability and punctuality
- Written and verbal communication
- Professionalism and courtesy
- Conflict resolution
- Data entry
- Administrative support
- Office administration
- Excel spreadsheets
- Strong problem solver
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Certification
- Basic Life Support Certification (BLS)
- First Aid Certification
- Home Health Aide (HHA) Certification
- WV Driver's License
- CPR/AED Certification
Languages
English
Native or Bilingual
ASL
Professional Working
Interests
- Auto Repair/Restoration
- Crafting and DIY Projects
- Cooking
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Avid Reader
- I enjoy helping others and giving back to the community
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Gardening
- DIY and Home Improvement
- I like working with my hands and fixing things
- Music
- Volunteering
- I participate in low-impact exercises to strengthen core muscles
- Knitting and Crocheting
- Strategy Games
- Yoga
- I have a passion for photography and editing photos
- Playing Sports
- Swimming
- Animal Welfare Advocacy
- Enjoy hobbies that combine physical activity with outdoor exploration
- Passionate about balancing physical health with mental and emotional wellness
- Historical Exploration
- Volunteering at local animal shelters and rescue organizations
Timeline
ASL- Direct Support Professional
PAHrtners Deaf Services
02.2023 - Current
Cashier
Dollar Tree
09.2018 - 12.2018
DSP
Merakey
01.2018 - 12.2022
Sales Associate
Target
11.2016 - 02.2017
Cashier
7-eleven
06.2015 - 04.2018
HMA
Merakey, Formerly NHS Schools
03.2014 - 10.2016
Cashier
7-eleven
09.2013 - 02.2014
Horse Groom
Mountaineer Race Track and Gaming Resort
08.2008 - 07.2013
No Degree - Cosmetology
Scott College of Cosmetology
No Degree - Nursing
West Virginia Northern Community College
No Degree - CNA
John D. Rockefeller Career Center
High School Diploma -
Oak Glen High School
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