Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jenna Owens

Lexington Park

Summary

My diverse professional experiences and responsibilities showcase my adaptability, flexibility, interpersonal skills, and ongoing commitment to my continuous learning and professional growth.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Jr Operations Analyst

RBC Inc
07.2024 - Current
  • Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
  • Optimized operational efficiency by analyzing and streamlining processes.
  • Improved team productivity by implementing effective workflow strategies and time management techniques.
  • Enhanced data accuracy through meticulous attention to detail in data management tasks.
  • Assessed operational performance to identify areas for improvement.
  • Supported supervisor and associated team members to maintain system functionality.
  • Collaborated with cross-functional teams to develop comprehensive project plans, ensuring timely delivery of key milestones.
  • Created and managed operational databases to store and track data and maintain accurate information.
  • Led cross-functional teams to complete projects on time and within budget.
  • Streamlined communication between departments, facilitating faster problem resolution.
  • Reduced time spent on paperwork through meticulous record-keeping and digital file organization.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Completed daily logs for management review.
  • Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.

Receptionist and Administrative Assistant

RBC Inc
02.2024 - 07.2024
  • Answer, screen, and forward incoming calls in a professional manner, taking accurate messages when necessary
  • Schedule appointments and maintain calendars for multiple team members while also coordinating meetings and conferences, including arranging catering and preparing meeting rooms
  • Maintain office supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, and verifying receipt of supplies
  • Assist with basic bookkeeping tasks, such as invoicing and expense tracking as well as assisting with travel arrangements and accommodations for staff members

Head Server

Pier 450
03.2021 - 02.2024
  • Trained and supervised new servers, ensuring high-quality service and adherence to company standards
  • Maintained a professional and positive attitude, effectively resolving customer complaints and conflicts
  • Collaborated with kitchen staff to ensure prompt and accurate delivery of food orders

ACT Prep Tutor

Immokalee Foundation
09.2022 - 11.2022
  • Scheduled appointments and meeting, coordinating with the staff and clients to ensure smooth operations
  • Handled incoming and outgoing mail and packages, distributing them to the correct recipients
  • Greeted and assisted guests in a professional and friendly manner
  • Managed virtual meetings using various online platforms to ensure seamless communication among remote team members

Education

Bachelors of Arts - Psychology

Ave Maria University
Ave Maria, FL
12.2023

Skills

  • Strong Verbal and Written Skills
  • Strategic Problem Resolution
  • Project Leadership
  • Prioritization and Time Management
  • Effective Organization
  • Flexible Problem Solving
  • Excel Proficiency
  • Microsoft PowerPoint Proficiency
  • Critical Thinking Skills

Certification

  • First Aid, CPR, and AED Instructor Certification - American Red Cross.


Timeline

Jr Operations Analyst

RBC Inc
07.2024 - Current

Receptionist and Administrative Assistant

RBC Inc
02.2024 - 07.2024

ACT Prep Tutor

Immokalee Foundation
09.2022 - 11.2022

Head Server

Pier 450
03.2021 - 02.2024

Bachelors of Arts - Psychology

Ave Maria University

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Jenna Owens