Jenna Ozaki

• Mentored new clinical staff, contributing to a supportive work environment and improved retention rates.
• Streamlined documentation processes to ensure accurate record-keeping and compliance with regulatory standards.
• Provided emotional support to new hires during challenging times, fostering a sense of trust and rapport that contributed to better overall wellbeing.
• Trained new clinicians: RN, LPN, PT, PTA, OT, OTA, SLP, MSW & HHA in proper techniques, care standards, operational procedures, Medicare regulations, and safety protocols.
• Collaborated and coordinated onboarding agendas per new hire to 3 home health agencies.
• Oversee training, ongoing education for 150+ clinicians across a division.
• Teach live and Zoom classes in a group or individual setting.
• Host regular cadence of meetings, outlining agendas, outcomes, updates, and provide meeting minutes regularly.
• Assist individual offices with 1:1 onboarding, QA efforts, skills labs, and/or any clinical needs necessary.

• Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
• Identified nurses' and staff training needs and devised training programs to close gaps.
• Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
• Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
• Oversaw overall operation of nursing services and patient care.
• Regularly evaluated employee performance and provided feedback.
• Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
• Implemented ongoing learning strategies such as tutorials, instructional modules and supervised hands-on sessions to help nurses and staff improve understanding of medical equipment and care best practices.
• Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.

40 hours/week

• Advised and coached patients progressing from hospitals, rehab facilities and other medical organizations to at-home treatment settings.
• Collaborated with vendors to procure medical equipment, supplies and services.
• Took samples to complete diagnostic and routine assessment tests.
• Determined and addresses individual home care needs by completing detailed assessments and reviewing documentation.
• Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
• Collaborated with leadership to develop processes and devise initiatives for improving nursing satisfaction, retention and morale.
• Provided physical assessments, medication and chronic disease management to home health patients.
• Delegated tasks to administrative support staff and clinicians to organize and improve efficiency.
• Performed chart audits and reviewed reports to identify areas of improvement and verify compliance.
• Provided training and education to clinical and administrative staff.

40 hours/week

• Educated and supervised patients and family members regarding prevention strategies, self-care techniques and nursing care needs.
• Updated and developed care plans to establish goals based on patient's nursing diagnosis.
• Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
• Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
• Accurately documented all elements of nursing assessment, including treatment, medications and IVs administered, discharge instructions and follow-up care.
• Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities to prevent further disability.
• Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
• Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
• Advised and coached patients progressing from hospitals, rehab facilities and other medical organizations to at-home treatment settings.
• Provided complete care to home health patients, including physical assessments, medication and chronic disease management.
• Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.

16 hours/week

• Documented patient vitals, behaviors and conditions to communicate pertinent info to healthcare team and family.
• Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
• Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
• Educated family members and caregivers on patient care instructions.
• Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
• Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
• Applied nursing expertise to meet needs of students, in their learning environment.
• Administered different therapies and medications in line with physician orders and treatment plan.
• Assessed and evaluated mental health needs, working with multidisciplinary team to initiate, manage and modify individualized care plans.

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48 hours/month

• Educated patients and families on medical-surgical procedures, therapeutic regimens and pain management techniques.
• Managed patients' pain by implementing pharmacological and non-pharmacological pain management interventions, including oral and IV therapy as well as heat therapy.
• Started intravenous fluids, administered medications and documented patient charts by recording food and fluid output and intake.
• Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
• Updated patient charts using Epic with data such as medications to keep records current and support accurate treatments.
• Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
• Explained course of care and medications, including side effects to patients and caregivers in easy-to-understand terms.
• Performed ongoing assessments to evaluate health needs, working with multidisciplinary team to develop, initiate, manage and modify individualized plans of care.
• Educated patients and answered questions about health condition, prognosis and treatment.
• Delivered medications via oral, IV and intramuscular injections, monitoring responses to address new concerns.
• Implemented interventions, including medication and IV administration, catheter insertion and airway management.
• Observed and reported patient condition, progress and medication side effects to accurately document updates.
• Accurately documented all elements of nursing assessment, including treatment, medications and IVs administered, discharge instructions and follow-up care.

24 hours/week

• Offered listening ear to both patients and loved ones to meet emotional and mental, as well as physical needs.
• Established hospice care services for elderly and disabled patients.
• Developed and implemented individualized care plan for each hospice patient while following physician instructions.
• Provided high level of quality, compassionate care to patients and caregivers during each nursing shift.
• Audited charts and reviewed clinical documents to verify accuracy.
• Established and maintained successful relationships with patients, families and physicians by utilizing exemplary communication and active listening skills.
• Educated patients and loved ones about different treatment options and outside care approaches, reducing burden on hospital resources.
• Participated in patient and family planning process, as well as provided instructions and addressed question and concerns.

36 hours/week

• Cared for patients in 37-bed unit, supporting fellow nurses in delivering outstanding treatment to patients.
• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
• Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
• Collected blood, tissue and other laboratory specimens and prepared for lab testing.
• Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
• Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems.
• Delivered medications via oral, IV and intramuscular injections, monitoring responses to address new concerns.
• Implemented interventions, including medication and IV administration, catheter insertion and airway management.
• Updated patient charts using Cerner with data such as medications to keep records current and support accurate treatments.
• Managed care for post-operative patients from initial recovery through discharge.
• Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
• Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
• Accurately documented all elements of nursing assessment, including treatment, medications and IVs administered, discharge instructions and follow-up care.
• Participated in education activities, including evidence-based practice project implementation, nursing competency development and nursing simulation activities.
• Audited charts and reviewed clinical documents to verify accuracy.

36 hours/week

• Supported patient admissions, discharges and transfers to promote team efficiency.
• Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
• Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
• Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
• Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
• Organized and replenished unit supplies to maintain team readiness for expected demands.
• Reported any unusual or urgent circumstances in patients' condition or environment immediately to the RN.
• Documented observations and baseline measurements in medical records.
• Assisted with respiratory, cardiopulmonary and physical therapies through ambulation appointments, oxygen supplementation, and daily exercises recommended by PT & OT.
• Organized medical charts for patients by assembling new admission pages and adding appropriate pages to charts.