Jenna Parham
Atlanta,GA
Summary
Quality-focused and efficiency-driven IT professional who specializes in delivering high-quality customer service, support, and maintenance for large-scale wireless services.
Experienced in maintaining positive communication, building relationships and optimizing the performance of diverse vendors. Adept at vetting and onboarding new vendors to meet company standards and fulfill obligations. Results-driven, productivity-minded and instrumental in keeping vendors operating within policy guidelines.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office/Vendor Management
LYNNX TECHNOLOGIES
01.2023 - 12.2023
- Enhanced vendor relationships by implementing effective communication strategies and addressing concerns promptly.
- Developed strong partnerships with key vendors, fostering a collaborative environment for mutual success.
- Established clear performance metrics for vendors, enabling consistent monitoring of results and identification of opportunities for improvement.
- Ensured adherence to relevant company procedures and policies
- Provided assistance with budgeting and bookkeeping
- Reviewed and approved supply requisitions
IT Supervisor
ROLLINS INC
04.2021 - 05.2022
- Spearheaded Apple device refresh project ensuring compliancy of 10K+ mobile devices
- Established audit process which identified non-billed wireless lines resulting in 100K+ savings company wide
- Managed and mentored a team of IT professionals, fostering growth in skills and knowledge.
- Collaborated with cross-functional teams on technology integration projects, enhancing organizational effectiveness.
- Developed comprehensive training programs for new hires, ensuring a smooth onboarding experience into the IT department.
- Interacted and negotiated with 12+ vendors and contractors to secure products and services.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
Telecom Financial Analyst
ROLLINS INC
08.2016 - 04.2021
- Monitored and managed over 12K+ mobile devices
- Resolved escalated Tier II mobile device issues
- Served as SME for Business Operation Support System (BOSS) for deployed mobile devices
- Trained incoming new hires and quarterly interns on all wireless mobility systems, policies, and procedures
- Enrolled and managed user profiles using MDM software (Airwatch/Workspace One) and Apple DEP
- Spearheaded monthly release of 900+ mobile devices from ABM (Apple Business Manager)
- Reviewed, extracted, and updated data for Telecom Expense Management systems (Tango/Asentinel)
Telecom Deployment Specialist
RANSTAD, CONTRACTOR
03.2015 - 08.2016
- Deployed over 10K+ wireless technology to field technicians
- Streamlined deployment processes by identifying inefficiencies and implementing effective solutions.
- Reduced downtime during deployments through careful planning and communication with stakeholders.
- Collaborated with cross-functional teams for seamless integration of new applications into existing infrastructure.
- Developed comprehensive documentation to support end-users during the transition to new systems or software updates.
- Facilitated training sessions to ensure users were proficient in utilizing deployed technologies, increasing overall productivity.
- Troubleshot post-deployment issues promptly, minimizing disruption to users'' daily activities while maintaining client satisfaction.
Education
Bachelor of Science in Early Childhood Education -
Valdosta State University
Valdosta, GeorgiaSkills
- Life Cycle Management
- Team Leadership
- Technical Proficiency
- Process Improvement
- Organizational Skills
- Decision Making
- Cross-functional Collaboration
- Coaching and Development
- Vendor Relationship Management
Certification
- AWS Cloud Practitioner , In progress
Timeline
Office/Vendor Management
LYNNX TECHNOLOGIES
01.2023 - 12.2023
IT Supervisor
ROLLINS INC
04.2021 - 05.2022
Telecom Financial Analyst
ROLLINS INC
08.2016 - 04.2021
Telecom Deployment Specialist
RANSTAD, CONTRACTOR
03.2015 - 08.2016
Bachelor of Science in Early Childhood Education -
Valdosta State University