Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Jenna Parkerson Williams

Portland

Summary

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Office Assistant - Front Desk

Gevurtz Menashe PC
11.2023 - 06.2025
  • Managed daily office operations, ensuring efficient workflow and timely completion of tasks.
  • Supported team with administrative tasks, enhancing productivity and collaborative efforts.
  • Coordinated scheduling for meetings and appointments, optimizing time management for staff.
  • Maintained accurate records and documentation, ensuring compliance with organizational standards.
  • Assisted in inventory management, tracking supplies and placing orders as needed.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Supported executive staff with well-prepared reports, presentations, and meeting materials.

Receptionist

Santa Clara University
03.2022 - 06.2023
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Greeted visitors entering establishment to determine nature and purpose of visit.

Cashier/ Ice Cream Scooper

BiRite Creamery
08.2018 - 08.2019
  • Welcomed customers in, scooped their ice cream, rang them out
  • Proficient with register and computer system
  • Opened and closed the store by myself
  • Helped train new employees
  • Restocked ice cream disposable supplies, glass serving dishes and utensils.
  • Maintained cleanliness of showcase, lobby and patio area, remaining attentive to trash, tables and chairs.

Cashier

Chocolate Chair
01.2018 - 05.2018
  • Worked the cash register and supervised the front of the store
  • Also made teas, ice creams, Dragon's Breath, and other beverages
  • Helped train new employees
  • Worked closely with front-end staff to assist customers.

Camp Counselor/ Instructor

Buena Vista Horace Mann Summer Camp
05.2017 - 08.2017
  • Supervised activities for children indoors and outdoors
  • Provided a fun and educational environment
  • Organized and oversaw the production of the summer camp play
  • Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills.
  • Coordinated and led group activities for campers and counselors.
  • Monitored activities matched to individual and group abilities to keep campers safe.

Assistant Teacher

Foundations Daycare Center
05.2016 - 08.2016
  • Supervise children indoors and outdoors doing various activities
  • Watch over the children, overseeing the safety of children, provide an
  • Facilitated small group activities, promoting collaborative learning among students.
  • Supported classroom management by monitoring student behavior and providing feedback.

Education

Bachelor of Arts - Communications

Santa Clara University
Santa Clara, CA
06.2023

Skills

  • Computer Proficiency
  • Communication & People Skills
  • Organizational Know-How
  • Problem-Solving Abilities
  • Meticulous and Organized
  • Schedule Management
  • Telephone Skills
  • Office Administration
  • Administrative Support

Awards

Graduated with honors in both the Women's and Gender Studies department and the Communications department.

Timeline

Office Assistant - Front Desk

Gevurtz Menashe PC
11.2023 - 06.2025

Receptionist

Santa Clara University
03.2022 - 06.2023

Cashier/ Ice Cream Scooper

BiRite Creamery
08.2018 - 08.2019

Cashier

Chocolate Chair
01.2018 - 05.2018

Camp Counselor/ Instructor

Buena Vista Horace Mann Summer Camp
05.2017 - 08.2017

Assistant Teacher

Foundations Daycare Center
05.2016 - 08.2016

Bachelor of Arts - Communications

Santa Clara University

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