Hi, I’m
Jenna Patel
Summary
Senior Business Analyst with 9+ years of expertise in healthcare, insurance, and digital transformation, bridging business needs with cutting-edge technology solutions. Adept at leading cross-functional teams, driving AI-enabled business initiatives, and implementing automation to optimize operations. Skilled in Agile/SAFe, process improvement, and delivering innovative solutions that align with organizational strategy. Core strengths include AI-driven business analysis, data analytics, digital healthcare systems, automation (RPA), and cloud migration initiatives. Recognized for strong leadership, stakeholder engagement, and the ability to transform requirements into actionable strategies.
Professional with significant experience in business analysis, skilled in data-driven decision-making, and process optimization. Strong focus on team collaboration and delivering impactful results. Reliable in adapting to changing needs while leveraging skills in stakeholder management, requirement gathering, and strategic planning. Recognized for analytical thinking, problem-solving abilities, and effective communication.
Experienced with data analysis, process improvement, and stakeholder engagement. Utilizes analytical skills to identify inefficiencies and recommend solutions that drive business success. Knowledge of project management principles and methodologies.
Business analysis professional with proven track record of delivering impactful solutions for complex projects. Known for strong analytical skills and ability to translate business needs into technical requirements. Collaborative team player focused on achieving results and adapting to changing project dynamics.
Overview
10
years of professional experience
1
Certification
Work History
PPL
Sr. Business Analyst (Contract)
03.2023 - Current
Job overview
- Spearheaded AI-driven process mapping and data analysis to optimize workflows and decision-making.
- Partnered with product managers to maintain backlog, write user stories, and align product vision with priorities.
- Leveraged predictive analytics and dashboards (Tableau/Power BI) to track KPIs and recommend improvements.
- Championed user-centric design workshops and usability testing with customer feedback integration.
- Supported release planning, UAT, and vendor negotiations while driving innovation initiatives.
Optum RX
Business Analyst
03.2021 - 03.2023
Job overview
- Led migration from legacy systems to Facets, including data workflows and provider data integration.
- Implemented automation and ETL processes for claims/benefits data migration, reducing errors by 30%.
- Applied AI-assisted data mapping techniques to standardize EDI transactions (837, 835, 270/271).
- Designed wireframes and UML diagrams to improve clarity for Dev/QA teams.
- Created and prioritized user stories in JIRA with acceptance criteria and RTM alignment.
Parsley Health, Inc
Business Analyst
11.2019 - 02.2021
Job overview
- Worked on EDI transactions (X12,835,837) analyzing claims, payments, and enrollment data.
- Led requirement gathering and translated into BRD, functional design, and user documentation.
- Ensured HIPAA compliance lifecycle from GAP analysis, mapping, implementation, and testing.
- Tracked and coordinated sprint reviews with stakeholders to showcase new features.
- Partnered with QA and engineering teams to clarify requirements using UML and wireframes.
Baylor Scott & White Health
Business Analyst
01.2016 - 10.2019
Job overview
- Streamlined Medicaid/Medicare claims migration project with Edifecs functional specifications.
- Validated business rules, data elements, and compliance with EDI 837 transactions.
- Executed SQL queries for Medicaid/Medicare encounter validation and reporting.
- Performed impact analysis on requirement changes and updated BRD/SRS accordingly.
- Reviewed vendor files for completeness and compliance with HIPAA X12 transactions.
Education
The University of Texas at Arlington
B.S. from Kinesiology
Skills
- AI & Data Analytics (Predictive Models, NLP, RPA)
- Agile / SAFe / Scrum Leadership
- Healthcare Payer Systems (Medicare/Medicaid, HIPAA, HL7, EDI 834/837/835)
- Requirements Gathering & Stakeholder Management
- Cloud & Digital Transformation (AWS, Azure, Snowflake, Data Lakes)
- JIRA, Confluence, Rally, Visio, Tableau, Power BI
- UAT / Regression / Integration Testing
- Business Process Re-Engineering & Automation
- Requirements gathering
- Agile methodology
- User acceptance testing
- Stakeholder management
Accomplishments
- Reduced organizational operating costs by 60% by streamlining processes.
- Marketing Consulting - Advised and assisted major computer companies, small businesses and non-profit organizations in business startup, business plans, marketing, public relations and communications with a 95% success rate.
- Data Organization - Classified, recorded and summarized numerical and financial data to compile and keep financial records.
- Process Improvement - Achieved revenue objective by implementing cost-cutting measures.
- Client Interface - Worked in close collaboration with clients, providing accounting, payroll and taxation advice.
Certification
- CBAP - Certified Business Analysis Professional
Languages
English
Native or Bilingual
Spanish
Limited Working
Hindi
Professional Working
Gujarati
Native or Bilingual
Timeline
Sr. Business Analyst (Contract)
PPL
03.2023 - Current
Business Analyst
Optum RX
03.2021 - 03.2023
Business Analyst
Parsley Health, Inc
11.2019 - 02.2021
Business Analyst
Baylor Scott & White Health
01.2016 - 10.2019
The University of Texas at Arlington
B.S. from Kinesiology