Jenna Patterson

As a cabin cleaner for Delta Airlines my responsibilities included wiping down all surfaces, such as seats and tray tables, cleaning the inside of seat pockets, and vacuuming the aisles and seats. My team and I had to be very focused on health and safety awareness such as keeping an eye out for nefarious items and maintaining cleanliness and hygiene. I also had to be punctual and reliable due to the flights being on a strict schedule.

• Streamlined workflow processes for quicker turnaround times while maintaining a high standard of cleanliness throughout each aircraft cabin.
• Promoted a positive image of the airline by maintaining pristine cabin conditions and addressing any discrepancies immediately.
• Achieved consistent customer satisfaction through diligent adherence to company cleanliness policies.
• Communicated effectively with team members and supervisors to stay informed on performance expectations, procedural updates, and any other relevant information impacting the cabin cleaning role.

As a Crew leader I often managed and supervised a team of 10+ crew members during peak hours ensured everything was done timely while maintaining customer satisfaction. My responsibilities included training new crew members and collaborating with management to implement solutions to improve restaurant operations.

• Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
• Trained employees in time management and proper ways to complete job duties.
• Monitored team members to verify work quality and address concerns.
• Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
• Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.

At Meijer's I worked in the health and beauty department, I was responsible for providing exceptional customer service , assisting with finding product and giving information. My duties included stocking and facing shelves, maintaining displays, utilizing technology while being friendly

• Worked well with teammates and accepted coaching from management team.
• Addressed guest needs, questions, or concerns to create optimum experience onboard.

I provided excellent customer service ensuring my guest enjoyed their time at the restaurant I had a lot of regulars I really enjoyed. I provided details about the menu items and made recommendations. I also maintained cleanliness and organized tables and ensuring a comfortable dining environment.

• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Used cash registers and credit card machines to cash out customers.

As a problem solver my role was mainly focused on ensuring packages were delivered correctly and efficiently. By handling route discrepancies, damaged product and sweeping the building for miscellaneous inventory. I often collaborated with other teams to identify and resolve issues. I resolved on average 60 technical and logistical issues per shift, ensuring a smooth shift and getting product back on the floor.

My responsibilities at Twisters as a team leader was to lead and support the team to ensure daily operations and provide good customer service by ensuring adherence to company standards. I often trained new employees and I would open and close as well as handling cash transactions, preparing deposits and ensuring accurate record keeping.

• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

As a server at Olive Garden I was responsible for creating a nice dining environment for guest. This included taking orders, serving food and drink recommending wines that pair with certain dishes and handling payments. I also contributed to a clean and welcoming environment for the guest and fellow team members.

• Managed high volume of customers during peak hours, maintaining prompt and efficient service.
• Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
• Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.

• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Completed cash and credit card transactions accurately using POS software.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
• Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
• Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.