Jenna Perdue
Council Bluffs,IA
Overview
12
12
years of professional experience
Work History
Senior Benefits Specialist – Team Lead
Fusion Medical Staffing
03.2023 - Current
- Perform day-to-day administration, reconciliation, and customer service of all benefit programs to provide support and guidance to teammates, internal employees and travelers
- Develop effective communications and ongoing education to improve teammates understanding of Fusion's benefits plans, programs, and compliance requirements
- Serve as first point of contact for escalated inquiries, looping in Benefits Director when needed
- Perform 1 on 1’s, mid-year and annual performance evaluations with Tier 1 with team members
- Supervise day-to-day activities of team members, and delegating new tasks/projects as needed
- Manage vendor review meetings with WEX and Carrot, reporting back key information on utilization, carrier issues, and opportunities to promote plan education to Benefits Director
- Investigate and resolve file interface issues
- Design and deliver employee communications related to benefit programs, changes, and plans
- Conduct audits to ensure accuracy of benefit enrollments and payroll deductions
- Manage annual Benefits Communication project plan
- Assist Benefits Director with project management and execution of stateside open enrollment
- Manage and execute Hawaii open enrollment
- Act as Benefits DRI for Journey Mapping
- Support HRIS Team with as SME with benefits specific Workday implementation tasks
Senior Benefits Specialist
Fusion Medical Staffing
02.2022 - 03.2023
- Provided guidance and support to internal partners and teammates to address benefits related inquiries or issues
- Demonstrated working knowledge of the HRIS and how it interfaces with various benefit carriers file integrations, reviewed and resolved any issues with daily and weekly carrier interface files with third party administrators.
- Collaborated with internal partners to promote education on benefits programs, changes, and plans
- Conducted benefit administration audits to ensure accuracy of enrollment and deductions
- Created and maintained annual Communications Project Plan
- Assisted Benefits Manager with project management and execution of Open Enrollment
- Led COBRA Open Enrollment
- Reconciled monthly insurance carrier billing
- Assisted Benefits Manager with annual federal and state specific ACA filing
- Administered Fusion's tuition reimbursement program
Benefits Specialist
Fusion Medical Staffing
04.2021 - 02.2022
- Performed day-to-day administration, reconciliation, and customer service of all benefit programs
- Ensured accuracy of all benefits enrollments in the HRIS to provide vendors with accurate eligibility information
- Led internal weekly new hire benefits orientation, created the New Hire Benefits Q&A presentation
- Assisted with project management and execution of Open Enrollment
- Collaborated with Marketing to create and update educational materials for internal and external employees
- Reconciled monthly insurance carrier billing
- Assisted with administration of Leave of Absence as needed
- Completed benefits surveys
- Completed annual non-discrimination testing
Benefits Specialist
HDR, Inc
08.2018 - 04.2021
- Administered FMLA and LOA for the Eastern Region of the US by preparing and sending required documents, reviewing and approving all requests, tracking requests, and providing guidance on FMLA questions to employees and supervisors
- Monitored weekly, monthly, and quarterly carrier error reports
- Reconciled monthly carrier invoices against payroll deductions and worked with carriers to resolve any invoicing discrepancies
- Conducted New Hire Benefits Orientation for Omaha location and HR Representative Benefits Training
- Processed new hire enrollments, qualifying life events, and terminations in the HRIS system
- Participated in annual Open Enrollment renewal process, planning and execution
- Created Open Enrollment educational materials for employees and office HR representatives
- Managed retiree health insurance plan, calculated retiree premiums, communicated with retirees and insurance carriers, provided internal reporting on participation and premiums
- Developed educational materials for employees and HR Representatives such as brochures, PowerPoint Presentations, and companywide email communication campaigns outlining benefit coverages, processes, and required notices
- Co-chaired wellness events and initiatives
Benefits Analyst II
Sirius Computer Solutions Inc.
01.2017 - 08.2018
- Administered benefits for new hires, status changes, qualifying event enrollments, terminations and Open Enrollment periods
- Managed the full cycle leave of absence process including communication with the employee, dedicated HRBP and Manager, processing leave notices and recordkeeping
- Reconciled monthly carrier invoices against payroll deductions and worked with carriers to resolve any invoicing discrepancies
- Led Wellness Program initiatives such as, Wellness Fairs, Flu Shot Clinics, and Wellness Challenges
- Developed monthly Benefits Newsletter
- Supported ongoing benefit initiatives and developed standard operating procedures
- Conducted insurance audits
- Assisted with Open Enrollment administration including hosting benefit educational sessions within various levels of the organization
- Served as primary contact for plan vendors, third party administrators, human resources team, and employees
Benefits and Human Resources Coordinator
Client Resources, Inc
07.2011 - 12.2016
- Prepared new hire offer letters and packets
- Provided written and verbal employment verifications
- Preformed new hire orientation
- Answered routine to moderately complex benefit-related questions
- Maintained employee benefits records and ensured all benefit enrollments, changes, and terminations were entered appropriately in the Carrier's system
- Administered COBRA
- Assisted HR Manager with Open Enrollment planning and execution
- Completed I-9 forms, verified I-9 documentation and maintained I-9 files
- Complied with federal, state, and local legal requirements (EEO, AAP, OSHA, FMLA, etc.)
- Assisted HR Manager with LOA administration and workers compensation claims
Education
B.S - Political Science
San Jose State University
Skills
- Benefits Administration
- Leave of Absence Administration
- FMLA
- COBRA
- Vendor Management
- Customer Service
- Excellent Written and Verbal Communication
- Strong Attention To Detail
Timeline
Senior Benefits Specialist – Team Lead
Fusion Medical Staffing
03.2023 - Current
Senior Benefits Specialist
Fusion Medical Staffing
02.2022 - 03.2023
Benefits Specialist
Fusion Medical Staffing
04.2021 - 02.2022
Benefits Specialist
HDR, Inc
08.2018 - 04.2021
Benefits Analyst II
Sirius Computer Solutions Inc.
01.2017 - 08.2018
Benefits and Human Resources Coordinator
Client Resources, Inc
07.2011 - 12.2016
B.S - Political Science
San Jose State University
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