Summary
Overview
Work History
Education
Skills
Timeline
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Jenna Pesa

Norton,MA

Summary

Sales-focused, customer-oriented Esthetician skilled in various types of facials. Expertise in marketing and promotional events. Organized Esthetician proficient in computer spa programs, product sales and customer appointment set-up. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Licensed Esthetician

Restorative Massages & Wellness
12.2022 - 05.2023
  • Recommended retail products for at-home use.
  • Analyzed skin condition and made appropriate product recommendations.
  • Fostered friendly, warm and exceptional customer experience.
  • Performed facials, chemical peels and waxing procedures.
  • Maintained a clean environment.
  • Trained at Drift Day Spa in New Bedford, MA

Part Time Model

Ikonic Model And Talent Management
05.2017 - 05.2018
  • Promoted products and services by posing for commercials, live shows and photo shoots.
  • Modeled garments such as dresses, coats, underclothing and swimwear.
  • Maintained readiness for all jobs by keeping up with proper self-care and effective stress management strategies.

Front Desk Manager

Restorative Massages & Wellness
11.2022 - Current
  • Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
  • Trained new staff on correct procedures, compliance requirements and performance strategies.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Managed front desk maintenance of client records and lab data.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Prepared weekly employee work schedules for team members.
  • Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.

Sales Associate

Bella Music Center
05.2015 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.

Licensed Esthetician

Blush Vanity Room
05.2023 - 05.2024
  • Boosted client satisfaction by providing personalized skincare treatments and product recommendations.
  • Enhanced spa revenue by upselling products and services during client consultations.
  • Performed thorough skin analysis to determine appropriate treatments for clients'' individual needs.
  • Improved clientele retention with exceptional customer service and follow-up care.
  • Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
  • Advised clients on proper home-care regimens.
  • Recommended retail products for at-home use.
  • Performed brow services, spray tans, facials, event makeup, lash lifts and tints, laser hair removal, and body waxing

Education

Esthetics License - Aesthetics

Spa Tech Institute - Plymouth
Plymouth, MA
11.2022

Diploma -

Norton High School
Norton, MA
05.2019

Skills

  • Customer Consultations
  • Customer Experience
  • Maintaining Clean Work Areas
  • Product Promotion
  • Eyebrow Shaping
  • Superior Attention to Detail
  • Front Desk Management
  • Facial Massages
  • Room Sterilization
  • Skincare Services
  • Consultation and Advisement
  • Public Health Codes Knowledge
  • Clean Equipment
  • Guest Services Expertise
  • Sterilization Monitoring
  • Makeup Application
  • Customer Relationships

Timeline

Licensed Esthetician

Blush Vanity Room
05.2023 - 05.2024

Licensed Esthetician

Restorative Massages & Wellness
12.2022 - 05.2023

Front Desk Manager

Restorative Massages & Wellness
11.2022 - Current

Part Time Model

Ikonic Model And Talent Management
05.2017 - 05.2018

Sales Associate

Bella Music Center
05.2015 - Current

Esthetics License - Aesthetics

Spa Tech Institute - Plymouth

Diploma -

Norton High School

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Jenna Pesa