Jenna Pinkston
San Marcos,TX
Summary
Proven expertise in multimedia storytelling and crisis management, honed across roles from Communications Manager to Social Worker at Texas Health and Human Services. Excelled in enhancing project outcomes through influencer collaboration and effective communication, achieving significant improvements in web traffic and client engagement without exceeding a single numerical metric.
Overview
15
15
years of professional experience
Work History
Communications and Social Media Manager
Private Contracting
03.2022 - Current
- Streamlined internal communications processes, improving information flow and collaboration among team members.
- Developed crisis communication plans to safeguard the company''s reputation during challenging situations.
- Increased web traffic through targeted SEO tactics and engaging blog content development.
- Analyzed performance metrics and adjusted strategies accordingly to optimize results.
Motion Graphics Video Editor
Private Contracting
03.2022 - Current
- Received positive feedback from clients for creating captivating visuals that successfully promoted their products or services.
- Maintained organized file structures for easy access to assets, streamlining the editing process for future revisions or repurposing of content.
- Enhanced video quality by incorporating advanced motion graphics and visual effects techniques.
- Developed creative concepts for video projects, translating client vision into visually compelling stories.
Bookkeeping Administrative Assistant
Private Contracting
01.2017 - 06.2019
- Ensured timely invoicing and payment tracking, resulting in improved cash flow management.
- Implemented efficient filing systems for easy access to important financial documents, improving overall organization within the department.
- Managed accounts payable and receivable tasks, maintaining accurate records and reducing errors.
- Enhanced collaboration between departments by serving as a liaison for financial matters.
Social Worker Case Manager (QIDP)
Texas Health and Human Services
06.2014 - 11.2014
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Streamlined communication between clients, caregivers, and service providers to ensure timely access to resources.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
Renovation Project Manager
HD Supply Facilities Maintenance
01.2010 - 06.2014
- Exhibited strong attention to detail when overseeing contractor workmanship, guaranteeing consistent delivery of high-quality results for clients.
- Enhanced project efficiency by streamlining communication channels and implementing effective task delegation strategies.
- Reduced renovation costs by skillfully negotiating with suppliers and contractors for better deals.
- Cultivated strong relationships with clients, architects, designers, and other stakeholders to ensure seamless collaboration throughout the renovation process.
Education
Bachelor of Science - Anthropology/Geography
Texas State University
San Marcos, TX05-2008
Skills
- Social media strategy
- Competitor analysis
- Influencer collaboration
- Media relations
- Content scheduling
- Multimedia storytelling
- Facebook, instagram, linkedin
- Photo and video editing
- Social media copywriting
- Content and digital asset management
- Hashtag research
- Content creation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved freelance project completion through effective self-management while satisfying multiple contracts.
Languages
Spanish
Limited Working
Timeline
Communications and Social Media Manager
Private Contracting
03.2022 - Current
Motion Graphics Video Editor
Private Contracting
03.2022 - Current
Bookkeeping Administrative Assistant
Private Contracting
01.2017 - 06.2019
Social Worker Case Manager (QIDP)
Texas Health and Human Services
06.2014 - 11.2014
Renovation Project Manager
HD Supply Facilities Maintenance
01.2010 - 06.2014
Bachelor of Science - Anthropology/Geography
Texas State University
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