Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenna Platek

Denver,CO

Summary

Compassionate Case Manager experienced in handling high caseloads without sacrificing quality of care. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.

Overview

8
8
years of professional experience

Work History

Case Manager

Rocky Mountain Human Services
11.2022 - Current
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.

Autism Behavior Interventionist

Intercare Therapy, Inc.
05.2022 - 10.2022
  • Improved client communication skills by implementing personalized, evidence-based intervention strategies.
  • Enhanced clients'' daily living abilities through the development and execution of individualized treatment plans.
  • Increased client independence by providing consistent support and guidance in social settings.
  • Reduced maladaptive behaviors by implementing tailored behavior modification techniques.
  • Supported families in understanding autism spectrum disorder, fostering stronger relationships between clients and their loved ones.

Assistant Restaurant Manager

Le Peep
08.2021 - 05.2022
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Streamlined the ordering process for increased efficiency, leading to improved customer service.
  • Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
  • Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.

Restaurant Server

Early Bird
05.2018 - 01.2020
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.

Customer Service Representative

American Family Insurance
05.2016 - 05.2018
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

Bachelor of Arts - Psychology

University of Colorado At Boulder
Boulder, CO
05.2022

Skills

  • Regulatory Compliance
  • Care Coordination
  • Case Management
  • Community Outreach
  • Client Advocacy
  • Patient Assessment
  • Organization and Multitasking
  • Data Collection and Analysis

Timeline

Case Manager

Rocky Mountain Human Services
11.2022 - Current

Autism Behavior Interventionist

Intercare Therapy, Inc.
05.2022 - 10.2022

Assistant Restaurant Manager

Le Peep
08.2021 - 05.2022

Restaurant Server

Early Bird
05.2018 - 01.2020

Customer Service Representative

American Family Insurance
05.2016 - 05.2018

Bachelor of Arts - Psychology

University of Colorado At Boulder
Jenna Platek