Jenna Platek
Denver,CO
Summary
Compassionate Case Manager experienced in handling high caseloads without sacrificing quality of care. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
8
8
years of professional experience
Work History
Case Manager
Rocky Mountain Human Services
11.2022 - Current
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Autism Behavior Interventionist
Intercare Therapy, Inc.
05.2022 - 10.2022
- Improved client communication skills by implementing personalized, evidence-based intervention strategies.
- Enhanced clients'' daily living abilities through the development and execution of individualized treatment plans.
- Increased client independence by providing consistent support and guidance in social settings.
- Reduced maladaptive behaviors by implementing tailored behavior modification techniques.
- Supported families in understanding autism spectrum disorder, fostering stronger relationships between clients and their loved ones.
Assistant Restaurant Manager
Le Peep
08.2021 - 05.2022
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Streamlined the ordering process for increased efficiency, leading to improved customer service.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
Restaurant Server
Early Bird
05.2018 - 01.2020
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
Customer Service Representative
American Family Insurance
05.2016 - 05.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor of Arts - Psychology
University of Colorado At Boulder
Boulder, CO05.2022
Skills
- Regulatory Compliance
- Care Coordination
- Case Management
- Community Outreach
- Client Advocacy
- Patient Assessment
- Organization and Multitasking
- Data Collection and Analysis
Timeline
Case Manager
Rocky Mountain Human Services
11.2022 - Current
Autism Behavior Interventionist
Intercare Therapy, Inc.
05.2022 - 10.2022
Assistant Restaurant Manager
Le Peep
08.2021 - 05.2022
Restaurant Server
Early Bird
05.2018 - 01.2020
Customer Service Representative
American Family Insurance
05.2016 - 05.2018
Bachelor of Arts - Psychology
University of Colorado At Boulder
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