Compassionate Case Manager experienced in handling high caseloads without sacrificing quality of care. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
8
8
years of professional experience
Work History
Case Manager
Rocky Mountain Human Services
11.2022 - Current
Achieved positive client outcomes by developing and implementing comprehensive case management plans.
Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Autism Behavior Interventionist
Intercare Therapy, Inc.
05.2022 - 10.2022
Improved client communication skills by implementing personalized, evidence-based intervention strategies.
Enhanced clients'' daily living abilities through the development and execution of individualized treatment plans.
Increased client independence by providing consistent support and guidance in social settings.
Reduced maladaptive behaviors by implementing tailored behavior modification techniques.
Supported families in understanding autism spectrum disorder, fostering stronger relationships between clients and their loved ones.
Assistant Restaurant Manager
Le Peep
08.2021 - 05.2022
Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
Streamlined the ordering process for increased efficiency, leading to improved customer service.
Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
Restaurant Server
Early Bird
05.2018 - 01.2020
Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
Customer Service Representative
American Family Insurance
05.2016 - 05.2018
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Streamlined call center processes for improved efficiency and reduced wait times.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor of Arts - Psychology
University of Colorado At Boulder
Boulder, CO
05.2022
Skills
Regulatory Compliance
Care Coordination
Case Management
Community Outreach
Client Advocacy
Patient Assessment
Organization and Multitasking
Data Collection and Analysis
Timeline
Case Manager
Rocky Mountain Human Services
11.2022 - Current
Autism Behavior Interventionist
Intercare Therapy, Inc.
05.2022 - 10.2022
Assistant Restaurant Manager
Le Peep
08.2021 - 05.2022
Restaurant Server
Early Bird
05.2018 - 01.2020
Customer Service Representative
American Family Insurance
05.2016 - 05.2018
Bachelor of Arts - Psychology
University of Colorado At Boulder
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