Jenna Preston

San Antonio,TX

Summary

Personable and dedicated Customer Service Representative with extensive experience in the tertiary industry. Solid team player with an upbeat, positive attitude, and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction, and contribute to company success. Articulate, enthusiastic, and results-oriented, with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.

Overview

years of professional experience

Work History

Esports Coach

Valhallan Esports Training

12.2024 - 10.2025

Conducted performance assessments to identify strengths and areas for improvement.
Facilitated team-building exercises to enhance communication and collaboration among players.
Provided ongoing feedback and support during practices and competitions.
Engaged with parents to discuss athlete progress and development plans regularly.
Fostered a positive and motivational environment to boost team morale and cohesion

BDC Representative

Fairway Mitsubishi-Virginia Beach, VA

01.2024 - 08.2024

Conducted performance assessments to identify strengths and areas for improvement.
Facilitated team-building exercises to enhance communication and collaboration among players.
Provided ongoing feedback and support during practices and competitions.
Engaged with parents to discuss athlete progress and development plans regularly.
Fostered a positive and motivational environment to boost team morale and cohesion.

Manager

New World VR/VR64-Norfolk, VA

04.2022 - 08.2023

Oversaw daily operations to ensure efficient workflow and team productivity.
Troubleshoot and fix technology to provide an acceptable and enjoyable experience for guests.
When guests came in and when answering calls, I provided guests with correct and applicable responses to questions and inquiries, and booked reservations.
When guests decide to use our services, I go through instructions and safety information, get them set up in our headsets, and watch over them to ensure they have the best time and don't get hurt.
Trained new employees on our systems, how to troubleshoot, answer calls, handle guests with respect, and answer questions.
I cleaned the building and equipment before leaving for the day, making sure to leave nothing for the opening employee.

Education

BBA - Project Management

ECPI University

Remote

08-2026

High school diploma - undefined

Resolute Academy

Rockwall, TX

09.2021

Skills

Retail management
Store management
Customer management
Cash register

Cold calling
CRM software
Phone etiquette

Timeline