Jenna Price
Kaysville,UT
Summary
Passionate and results-driven customer success professional with a proven track record in managing high-value client accounts and delivering customized solutions to meet diverse customer needs. Recognized for fostering collaboration within teams and adeptly navigating dynamic environments. Expertise in relationship management, strategic planning, and proactive communication. Well-equipped to excel in the field of customer success management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Enterprise Customer Success Manager
GLIA TECHNOLOGIES
01.2021 - Current
- Lead AI-powered customer service adoption, boosting client efficiency and engagement across digital platforms.
- Develop tailored support strategies, ensuring seamless transitions during mergers, conversions, and authentication challenges.
- Client onsite workshops and business reviews to support change management, deepen client relationships and drive long-term success.
- Collaborate on digital marketing initiatives, helping clients leverage data and KPIs to improve product adoption and optimize customer experiences.
- Mentor clients on best practices for digital support integration, ensuring consistency across customer touchpoints.
- Facilitated successful upsells and expansions by demonstrating the value of additional products or services to existing customers.
- Conducted regular account reviews, identifying areas of improvement and implementing action plans accordingly.
Business Operations, Marketing & SaaS Manager
EVOLUTIONARY MARTIAL ARTS LLC
01.2019 - Current
- Managed all SaaS platforms, including CRM, communication tools, and digital marketing channels, leading to a 30% increase in operational efficiency.
- Executed lead generation and conversion strategies through Google Ads and social media, resulting in a 25% increase in business growth.
- Directed key aspects of business operations, including digital design, financial strategy, and customer acquisition, ensuring continued growth and stability.
Product Architect
AMERICA FIRST CREDIT UNION
01.2020 - 01.2021
- Developed and launched multiple digital product innovations, increasing user engagement by over 20% within the first year.
- Led key product rollouts, supported by GTM strategies, ensuring successful transitions during mergers and conversions.
- Streamlined digital product delivery, reducing time to market by 15% while enhancing customer satisfaction and retention.
Business Products & Services Manager
AMERICA FIRST CREDIT UNION
01.2019 - 01.2020
- Championed data-driven decision-making by leveraging advanced analytics tools to generate actionable insights from available performance metrics.
- Led a talented team supporting products from merchant services to ACH for streamlining cash management needs of business account clients improving product usage and profitability,
- Reduced employee turnover by creating a positive work environment with clear communication channels, regular feedback sessions, and opportunities for professional development.
Education
Master of Business Administration -
University of Utah
Salt Lake City, UTBachelor of Science - Business Management
University of Phoenix
Salt Lake City, UTSkills
- Customer Success Management & Product Adoption
- Digital Experience Optimization & API Integration Consulting
- Go-to-Market (GTM) Strategy & Digital Marketing Collaboration
- SaaS Platform Management & CRM Expertise
- Cross-functional Leadership & Stakeholder Communication
- Data-driven Decision-making & KPI Benchmarking
- Client Onboarding, Training, & Retention Strategies
- Business Acumen & Strategic Growth Planning
- Upselling, Expansion & Renewals
- Customer Relationship Building & Advocacy
- Presentation & Communication Skills
- Customer Engagement & Satisfaction Analysis
Accomplishments
- 100% renewal rate in 2024 across a $70 billion client portfolio, managing 19 financial institutions with over 4 million customers.
- Surpassed 91% of expansion goal in Q3 2024, contributing to over $4.5 million in annual recurring revenue (ARR).
- Helped 60% of clients adopt AI support, increasing operational efficiencies and enhancing capacity to handle higher customer volumes.
- Achieved 131% of goal in 2023, earning membership in the Presidents Club for outstanding renewals and expansions.
- Drove lead generation and conversion efforts, improving digital marketing strategies for clients and ensuring successful go-to-market (GTM) execution for new product launches.
Concludingstatement
My expertise in digital experience optimization, strategic consulting, and collaboration with cross-functional teams allows me to deliver exceptional value and exceed client expectations. I am excited to contribute my skills and insights to an innovative company like Adobe, leveraging my experience to help clients achieve their business goals and maximize the potential of their digital solutions.
Certification
- Certified Customer Success Manager (CCSM) Level 2 Certification - Success Hacker
- Certified Customer Success Manager (CCSM) Level 1 Certification - Success Hacker
Timeline
Senior Enterprise Customer Success Manager
GLIA TECHNOLOGIES
01.2021 - Current
Product Architect
AMERICA FIRST CREDIT UNION
01.2020 - 01.2021
Business Operations, Marketing & SaaS Manager
EVOLUTIONARY MARTIAL ARTS LLC
01.2019 - Current
Business Products & Services Manager
AMERICA FIRST CREDIT UNION
01.2019 - 01.2020
Bachelor of Science - Business Management
University of Phoenix
Master of Business Administration -
University of Utah