Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Work Availability
Work Preference
Languages
Interests
Software
Timeline
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Jenna Prosser

Jenna Prosser

Bothell,WA

Summary

Results-driven HR and business leader with 14+ years of progressive experience, including 4 years as a Target Store Director managing a $70M business and prior expertise as a Human Resources Executive. Adept at building relationships, improving employee engagement, and delivering strategic HR solutions to drive organizational success. Proven track record in talent development, compliance, performance management, and data-driven decision-making in dynamic, fast-paced environments.

Overview

14
14
years of professional experience

Work History

Store Director

Target
Lynnwood, WA
02.2020 - Current
  • Directed all operations for multiple high-performing Target stores, overseeing a teams of over 200 employees and more than 20 department leaders to achieve sales, operational, and team performance goals.
  • Fostered a “One Team, One Dream” mentality by cultivating a collaborative environment where team members across all levels felt empowered to contribute to shared goals and successes.
  • Partnered with district and group leaders to align headcount planning and workforce development strategies with overall business goals.
  • Led performance management processes, including setting expectations, conducting reviews, and executing employee survey action planning to enhance team engagement, and productivity.
  • Strategic talent panning and implementation of large scale career and planning.
  • Led performance management processes, including setting expectations, conducting reviews, and executing employee survey action planning to enhance team engagement, and productivity.
  • Provided ongoing coaching to department managers, enhancing leadership skills, and improving decision-making capabilities.
  • Provided leadership during periods of change by communicating effectively with employees about changes in policy or procedure while aligning and implementing best practices.
  • Coached and mentored department leaders, equipping them with the tools and skills necessary for career progression, improved team management, and learning management.
  • Spearheaded community engagement programs to strengthen customer loyalty and Target's presence within the local community.

Human Resources Executive Team Leader

Target
Portland, OR
10.2011 - 02.2020
  • Led the HR operations for multiple Target locations, supporting a workforce of over 200 team members and department executives to align human resources initiatives with business objectives.
  • Managed full-cycle recruitment, onboarding, and talent development programs to ensure the store maintained a high-performing, engaged workforce.
  • Improved manager capabilities through the design and facilitation of management development programs, and one-on-one coaching and feedback sessions.
  • Conducted internal investigations into employee relations matters, including grievances, workplace conflicts, and compliance issues, ensuring fair and consistent outcomes.
  • Provided coaching and development for managers on effective performance management strategies, including creating and implementing performance improvement plans.
  • Monitored and guided the business during key annual processes, including compensation reviews, performance calibration, and rewards planning. Maintained compliance with all local, state, and federal employment laws by auditing HR practices and updating policies as needed.
  • Ensured compliance with federal, state, and local labor laws, translating legal requirements into practical policies and practices for store leadership.
  • Partnered with HR group and regional directors to bring resources and tools to the business, identifying areas for new program development to address emerging needs.
  • Championed team recognition and celebration programs, contributing to a positive workplace culture, and improved employee satisfaction scores.

Education

Bachelor of Arts - Communications

UNLV
Las Vegas
04-2010

Skills

  • Employee relations and conflict resolution
  • Talent development and coaching
  • Performance management and calibration
  • Workforce planning and succession management
  • HR compliance and employment legislation
  • Leadership development
  • Data analysis and problem-solving
  • Documentation and reporting
  • Strategic HR partnership
  • Change management and process improvement

Affiliations

  • Community Volunteer: Community captain for Target group. Regularly organize volunteer events to support local communities.
  • Avid Reader: Passionate about reading business, leadership, and historical fiction literature.
  • World Traveler: Enjoy planning trips, and traveling to different countries for immersive experiences.
  • Cooking Enthusiast: Experiment with diverse cuisines as well as perfecting dishes from my family heritage.

Accomplishments

  • Received multiple awards at the group level for leadership excellence and employee engagement improvements.
  • Improved employee engagement survey scores by 15% through targeted development and recognition programs.
  • Spearheaded diversity hiring initiatives, increasing representation across all levels in my district.
  • Successfully managed over 50 internal investigations annually, ensuring fair and consistent outcomes.
  • District resource for volunteerism, increased volunteer engagement by over 50% year over year as Store Director.

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Work-life balanceCompany CultureWork from home optionPersonal development programs401k matchPaid time offFlexible work hours

Languages

English
Native language

Interests

Running

Traveling

Reading

Baking

Learning Italian

Software

Microsoft Works

Outlook

Workday

HRIS systems

Google Workspace

Timeline

Store Director

Target
02.2020 - Current

Human Resources Executive Team Leader

Target
10.2011 - 02.2020

Bachelor of Arts - Communications

UNLV

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