Jenna Puchalski
Boonton,NJ
Summary
Dynamic professional with a proven track record at K9 Resorts Daycare & Luxury Pet Hotel, excelling in operations management and client relations. Skilled in staff coordination and interpersonal connection, with a focus on driving account growth and enhancing customer satisfaction. Expert in multitasking and time management, consistently achieving goals and fostering strong relationships while maintaining operational excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supervisor
K9 Resorts Daycare & Luxury Pet Hotel
07.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Collaborated with other managers to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Built and maintained strong client relationships, ensuring customer satisfaction, and driving account growth.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Pet Enrichment & Lodging Team
Morris Animal Inn
12.2021 - 07.2022
- Administered medications according to veterinarian instructions, ensuring optimal pet health.
- Contributed to team success with effective collaboration in daily tasks such as feeding, walking, and cleaning duties.
- Promoted a positive work environment by actively participating in team meetings, offering support to colleagues, and maintaining open lines of communication.
Shift Leader & Dog Trainer
Camp Bow Wow
02.2020 - 08.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Hair Stylist & Receptionist
Pro Haircutters
06.2018 - 02.2020
- Built a loyal clientele through exceptional customer service and attention to detail.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Oversaw payments processing, counted and documented opening and closing cash amounts daily.
Education
High School Diploma -
Parsippany Hills High School
Parsippany, NJ06-2019
Cosmetology -
Morris County School of Technology
Morris Plains, NJ06-2019
Skills
- Account Retention
- Client Relations
- Operations Management
- Strategic Planning
- Time Optimization
- Documentation and Reporting
Certification
- CEVO 4: AMBULANCE
Timeline
Supervisor
K9 Resorts Daycare & Luxury Pet Hotel
07.2022 - Current
Pet Enrichment & Lodging Team
Morris Animal Inn
12.2021 - 07.2022
Shift Leader & Dog Trainer
Camp Bow Wow
02.2020 - 08.2021
Hair Stylist & Receptionist
Pro Haircutters
06.2018 - 02.2020
- CEVO 4: AMBULANCE
High School Diploma -
Parsippany Hills High School
Cosmetology -
Morris County School of Technology
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