Jenna Pyska
Troy
Summary
Adaptable College student with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
5
5
years of professional experience
Work History
TEAM LEAD
Skechers
Latham
05.2023 - Current
- Led team to ensure customer satisfaction through effective training and support.
- Coordinated daily operations to maintain high standards of store presentation.
- Mentored staff on product knowledge and sales techniques for improved performance.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Motivated staff through positive reinforcement techniques.
RCA/RMA
Peregrine Senior Living
Clifton Park
03.2025 - 08.2025
- Managed medication administration and monitored patient responses.
- Documented patient progress and maintained accurate medical records.
- Created a safe environment for all residents while encouraging independence.
- Maintained medical records in electronic health system to document daily patient data.
- Collaborated with other staff members to ensure the safety of each resident.
- Facilitated meaningful conversations between residents and visitors.
- Conducted daily rounds to check on residents' health and wellness.
- Reported any incidents or accidents according to facility protocols.
- Maintained accurate records of resident data such as medications, treatments, and progress notes.
- Assisted with personal hygiene tasks such as bathing, dressing, grooming.
- Monitored changes in residents' physical condition or behavior patterns.
- Performed vital sign checks and documented results accurately.
ASSOCIATE (CASHIER)
Panera Bread
01.2021 - 01.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and managed currency exchanges.
- Assisted customers with menu selections and product inquiries.
- Handled customer complaints professionally to ensure satisfaction.
- Ensured a clean and organized checkout area for customers' convenience.
- Processed payments by accepting cash, credit cards, and checks.
- Worked closely with front-end staff to assist customers.
Education
Bachelor of Science - Human Biology, psychology
UNIVERSITY AT ALBANY
Albany Ny05-2026
High School Diploma -
SHENENDEHOWA
Clifton Park, NY06-2022
Skills
- Patient care
- Team leadership
- Medical documentation
- Customer service
- Medication administration
- Effective communication
- Problem solving
- Time management
- Relationship building
- Customer focus
- Client communication
- Loss prevention
Timeline
RCA/RMA
Peregrine Senior Living
03.2025 - 08.2025
TEAM LEAD
Skechers
05.2023 - Current
ASSOCIATE (CASHIER)
Panera Bread
01.2021 - 01.2023
Bachelor of Science - Human Biology, psychology
UNIVERSITY AT ALBANY
High School Diploma -
SHENENDEHOWA