Jenna Randall
North Bend
Summary
Dynamic and results-driven Waitress at Scott’s Dairy Freeze, adept at enhancing customer satisfaction through exceptional service and effective communication. Proven ability to reduce order errors and manage high-pressure situations while multitasking. Strong problem-solving skills and a commitment to teamwork foster a positive dining experience and efficient operations.
Overview
4
4
years of professional experience
Work History
Waitress Trainer
Scott’s Dairy Freeze
08.2021 - Current
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
- Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
- Ensured smooth transitions between shifts by conducting thorough handovers with incoming waitstaff regarding ongoing table statuses or special requests from guests.
- Reduced order errors by implementing standardized processes for communicating orders clearly between front-of-house and back-of-house teams.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
Diploma - Highschool
Mount Si Highschool
North Bend, WA06.2024
Skills
- Customer Service
- Problem Solving
- Multitasking
- Team Work
- Communication
Timeline
Waitress Trainer
Scott’s Dairy Freeze
08.2021 - Current
Diploma - Highschool
Mount Si Highschool
Similar Profiles
Talon ChanleyTalon Chanley
Server/Cashier at Dairy FreezeServer/Cashier at Dairy Freeze
JosLynn AndersonJosLynn Anderson
Hostess/Server at Rodger's Dairy FreezeHostess/Server at Rodger's Dairy Freeze
Frank PiletaFrank Pileta
Cook at Dairy FreezeCook at Dairy Freeze
Eli HarboltEli Harbolt
Team Member at KFCTeam Member at KFC
SAMMY NAGELSAMMY NAGEL
Sponsorship Coordinator at Informa MarketsSponsorship Coordinator at Informa Markets