Jenna Ray
Billings,MT
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hard worker and always willing to learn new skills. Previous management experience showed great leadership and understanding of helping employees be.tter their skill set
Overview
14
14
years of professional experience
Work History
Receptionist/Billing
Billings Chiropractic And Injury Clinic
12.2018 - 06.2020
- Answered phone calls and scheduled appointments for patients.
- Gave tours of the facility and answered patients questions.
- Helped set up events to provide more information to existing and potential new patients.
- Executed billing tasks and recorded information in company databases.
- Followed up with appropriate parties to obtain prompt payments.
- Kept all patient information secure and confidential.
- Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
- Researched and resolved billing discrepancies to enable accurate billing.
- Provided excellent customer service, developing and maintaining client relationships.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Generated monthly invoices for customers in multiple formats to provide transparency.
- Responded to customer concerns and questions on daily basis.
Phlebotomist
Billings Clinic
02.2017 - 12.2017
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Organized daily work based on collection priority.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Veterinary Technician
Shiloh Veterinary Hospital
05.2013 - 02.2017
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Administered medications to animals in treatment and documented changes in condition.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Answered owner animal health questions and advised on best care practices.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Performed fecal examinations, urinalysis and bloodwork.
- Assisted veterinarians with radiographs and ultrasounds.
Veterinary Technician
Community Pet Hospital
08.2006 - 05.2013
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Administered medications to animals in treatment and documented changes in condition.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Answered owner animal health questions and advised on best care practices.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
- Educated clients on nutrition, preventive health and other animal care.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
- Prepared, sterilized and maintained medical instruments and equipment.
- Administered vaccinations to variety of animal species.
- Assisted veterinarians with radiographs and ultrasounds.
- Performed fecal examinations, urinalysis and bloodwork.
- Maintained detailed records of animal health care and diagnostic treatments.
- Collected and prepared specimens for laboratory testing.
- Obtained patient history from owners and performed physical examinations.
- Assisted in preparation and administration of anesthesia for surgical processes.
Education
Associate of Applied Science - Veterinary Technology
Cedar Valley College
Lancaster, TX05.2010
Skills
- Bookkeeping
- Technical Support
- Administrative Support
- File Management
- Office Management
- Scheduling
- Spreadsheet Tracking
- Telephone Skills
- Customer and Client Relations
- Customer/Client Relations
- Meeting Preparation
- Organization Skills
- Time Management
- Data Inputting
- Multi-Line Telephone Operation
- Greeting and Seating Clients
Timeline
Receptionist/Billing
Billings Chiropractic And Injury Clinic
12.2018 - 06.2020
Phlebotomist
Billings Clinic
02.2017 - 12.2017
Veterinary Technician
Shiloh Veterinary Hospital
05.2013 - 02.2017
Veterinary Technician
Community Pet Hospital
08.2006 - 05.2013
Associate of Applied Science - Veterinary Technology
Cedar Valley College
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