Jenna Reffett
Virginia Beach,VA
Summary
Friendly and welcoming, with the ability to create a positive and inviting atmosphere. Possesses strong communication skills and excellent at efficiently managing tasks and responsibilities. Dedicated to enhancing the experiences of those around them and ensuring operations run smoothly.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Mellow Mushroom Pizza
06.2023 - 08.2023
- Greeted and seated guests efficiently, ensuring a welcoming atmosphere and fast seating.
- Managed reservations and waitlists using host management software at the host stand
- Communicated effectively with wait staff and bussers to optimize the speed we could seat people, getting them in and out faster
- Assisted in training new team members on hosting procedures and customer service standards
- Maintained cleanliness and organization of dining area to promote positive experiences, helping the bussers by "pre-bussing" (collecting trash and stacking dishes on the table), ensuring we could both do our jobs more quickly/efficiently
- Collaborated with the management team to effectively seat large parties during peak hours or when waitstaff shifts were changing.
- Demonstrated adaptability by managing multiple tasks in fast-paced environment
Cashier
Hollister.Co
03.2022 - 03.2023
- Processed customer transactions efficiently and accurately
- Assisted customers with inquiries and provided product information to enhance their shopping experience
- Maintained a clean and organized checkout area to ensure that it was uncluttered and efficient
- Handled cash, credit, and debit transactions while adhering to company policies like checking ID for military/student discounts
- Collaborated with team members to manage inventory and restock merchandise, including applying the security sensors on new/returned items and getting items out of the back if needed
- Resolved customer issues promptly, enhancing satisfaction
- Greeted customers entering the store and responded to their needs promptly
- Worked flexible schedule and extra shifts to meet business needs, including going into work after school or taking extra shifts if someone couldn't make it to their own
- Restocked and organized merchandise in the front and back of the store
- Assisted customers with returns, refunds, and resolving transaction issues.
- Stocked, tagged, and displayed merchandise as required
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment as shifts were changing
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers on both the register and the handheld systems
Education
Bachelor of Arts - Psychology
University of North Carolina At Chapel Hill
Chapel Hill, NC05-2027
Skills
- Customer service
- Strong multitasking
- Active learning
- Complex Problem-solving
- Team collaboration
- Friendly demeanor
Timeline
Restaurant Hostess
Mellow Mushroom Pizza
06.2023 - 08.2023
Cashier
Hollister.Co
03.2022 - 03.2023
Bachelor of Arts - Psychology
University of North Carolina At Chapel Hill