Jenna Reynolds

• Documented student behaviors, interventions, and outcomes.
• Facilitated administration and scoring of standardized tests and assessments to draw meaningful data regarding learning and growth.
• Offered student support through special accommodations, extra assistance, and assessments.
• Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
• Assisted teachers with classroom management and document coordination to maintain positive learning environment.
• Communicated with teachers and other district personnel to assist in evaluating progress and implementing IEP objectives.
• Partnered with speech therapists, occupational therapists, and other related service providers to ensure comprehensive support for each individual student''s growth and progress.

Family development / Household management

• Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
• Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
• Maintained a high level of industry expertise through continuous professional development courses and certifications in the field of insurance specialty.
• Assisted in making changes to insurance policies, while remaining compliant with insurance laws and policies for each state.
• Worked in the Performance Management team monitoring accuracy and customer service of other Insurance specialists.
• Trained new Insurance specialists on best practices, policies and procedures.