Jenna Rizzo
Seaford,NY
Summary
Seasoned Secretary with solid 3+ year background in high-volume office settings. Strong regulatory knowledge, multitasking abilities and independent thinking skills devoted to enhancing team performance. Well-organized and hardworking with adaptability and responsiveness for changing demands.
Overview
10
10
years of professional experience
Work History
Administrative Secretary
St. Francis Hospital & Heart Center
Roslyn, NY
11.2020 - Current
- Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments.
- Provided secretarial support to the executive staff including composing correspondence, memos, presentations, reports and other documents as requested.
- Coordinated communications between departments to ensure timely completion of projects.
- Prepared agendas for meetings; took minutes during meetings; distributed meeting notes to appropriate personnel.
- Ordered office supplies as needed while monitoring inventory levels to ensure adequate stock is available at all times.
- Managed incoming mail by sorting out items that needed immediate attention or forwarding it on to the appropriate department or individual for action or response.
- Processed accounts payable and receivable transactions accurately within set timeframes.
- Arranged appropriate travel, visas, agendas, necessary contacts and other information for executive travel.
Claims Representative
Mount Sinai Doctors LIHA
Mineola, NY
01.2019 - 11.2020
- Verified coverage with insurance companies and submitted proper paperwork to obtain payments
- Followed-up on claims in a timely manner to mediate disputes
- Appropriately and correctly identified errors and re-filed denied or rejected claims
- Thoroughly reviewed denial codes on EOBs and applied payments to patient's accounts
- Specialized in all United Healthcare insurances utilizing the online website and combined with consistent phone communication.
- Assisted customers with inquiries regarding their bills and payment options.
- Researched discrepancies between customer invoices and payments received.
Teacher Assistant
Growing Tree North Daycare/ Nursery
Roslyn Heights, NY
05.2018 - 01.2019
- Organized and led activities designed to promote physical, mental, and social development, such as games, arts and crafts, music, and storytelling
- Communicated with children's parents or guardians about daily activities, behaviors, and related issues
- Supported children's emotional and social development, encouraging the understanding of others and positive self-concepts.
Selling Supervisor / Key Holder
Brooks Brothers
Greenvale, NY
08.2017 - 05.2018
- Opened and closed the store along with being responsible for cash handling and closing out drawer daily
- Served as the main liaison between customers, management and sales team
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
Sales Associate/Inventory Manager
Periwinkle Boutique
New Hyde Park, NY
11.2013 - 08.2017
- Prepared and maintained records and reports on inventories, price lists, shortages, and shipments
- Trained and served as a peer coach for new sales associates
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
Education
Social Work
Nassau Community College
Garden City, NYSkills
- Administrative Support
- Database Entry
- Spreadsheet Development
- Report Preparation
- Billing and Invoicing
- Scheduling and Calendar Management
- Customer Service
- Sensitive Material Handling
- Event Coordination
- Detailed oriented
- Microsoft Office proficient
Timeline
Administrative Secretary
St. Francis Hospital & Heart Center
11.2020 - Current
Claims Representative
Mount Sinai Doctors LIHA
01.2019 - 11.2020
Teacher Assistant
Growing Tree North Daycare/ Nursery
05.2018 - 01.2019
Selling Supervisor / Key Holder
Brooks Brothers
08.2017 - 05.2018
Sales Associate/Inventory Manager
Periwinkle Boutique
11.2013 - 08.2017
Social Work
Nassau Community College
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