Jenna Roderick
Windham
Summary
Dynamic professional with a proven track record in process improvement and priority management, honed across roles at IDEXX Laboratories and Great Falls Marketing. Excelled in enhancing manufacturing operations and customer satisfaction through innovative solutions and empathetic service. Skilled in fostering team collaboration and driving significant quality advancements in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Production Specialist
IDEXX Laboratories
01.2022 - Current
- Kept production schedules on track by consistently meeting deadlines and prioritizing urgent orders when necessary.
- Delivered quality products with effective use of control procedures and good inspection skills.
- Collaborated with engineers to refine product designs, resulting in smoother manufacturing processes and higher-quality end products.
- Maintained equipment in good working order by checking settings and operation, troubleshooting problems, and completing basic repairs.
- Increased production capacity by training new employees on machinery operation and safety protocols, strengthening the overall workforce.
Customer Service Representative
Great Falls Marketing
11.2020 - 07.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Daycare Provider Assistant
All About Kids Learning Center
04.2015 - 07.2020
- Facilitated smooth transitions between activities, minimizing downtime and ensuring optimal engagement throughout the day.
- Collaborated with other staff members to create a cohesive team atmosphere, resulting in increased overall effectiveness of the daycare program.
- Improved overall daycare program quality by actively participating in staff meetings, offering constructive feedback, and sharing ideas for continuous improvement.
- Improved organizational efficiency by keeping classroom materials clean, labeled, and readily accessible for both staff and students.
- Assisted lead teachers in planning and executing field trips, providing additional supervision to ensure a safe and enjoyable experience for all participants.
Education
Diploma -
Gray New Gloucester High School
Gray, ME06.2010
Skills
- Process validation
- Process improvement
- Data analytics
- Priority management
- Schedule development
- Time management
- Excel
- Microsoft word
- Communication
Timeline
Production Specialist
IDEXX Laboratories
01.2022 - Current
Customer Service Representative
Great Falls Marketing
11.2020 - 07.2021
Daycare Provider Assistant
All About Kids Learning Center
04.2015 - 07.2020
Diploma -
Gray New Gloucester High School
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