Jenna Rodriguez
Georgetown,TX
Summary
- Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
- Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
- Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
- Hardworking and passionate job seeker with strong organizational skills eager to secure new positions. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Shift Manager
Dutch Bros Coffee
2021.09 - Current
- Responsible for overseeing shifts and other employees.
- During opening or closing shifts was trained to clean all areas of the shop, manage cash flow, as well as make various drinks.
- Job is very much hands on as well as customer based talking to numerous people through the day and establishing relationships.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Exercised composure under pressure and in escalated customer service scenarios.
Media Coordinator: Internship
Church On The Rock
2021.07 - 2022.07
- Participated in weekly adjustments with company websites to update the company calendar, podcasts, and all other opportunities for improvement.
- Stayed current on industry trends and best practices, implementing innovative ideas to keep media fresh and engaging for audiences.
- Enhanced brand visibility by developing and executing strategic media plans.
- Streamlined internal processes by implementing project management tools that increased efficiency across the team.
- Demonstrated adaptability by managing shifting priorities and tight deadlines while maintaining a high level of organization and attention to detail.
- Assisted in creating comprehensive reports that showcased campaign effectiveness and investment on new advancements to better the company.
- Utilized computer databases to locate past materials.
- Answered phone and in-person inquiries about Church services, policies and procedures to provide accurate information.
Cashier
Old Navy
2019.10 - 2021.08
- Managed store appearance as well as financial transactions.
- Exercised selling techniques by promoting company websites and getting customers approved for company credit cards.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Education
Business and Management (General Studies) -
Cedar Ridge High School
Round Rock, TX05.2022
Skills
- Customer service
- Communication skills
- Guest services
- Leadership
- Relationship Management
- Money Handling
- Time management
- Employee Training
- Energetic and Enthusiastic
- Delegating Work
- Quality Assurance
- Equipment Troubleshooting
- Tech-Savvy
Timeline
Shift Manager
Dutch Bros Coffee
2021.09 - Current
Media Coordinator: Internship
Church On The Rock
2021.07 - 2022.07
Cashier
Old Navy
2019.10 - 2021.08
Business and Management (General Studies) -
Cedar Ridge High School
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