Jenna Romanowski
Anderson,SC
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
2
2
years of professional experience
Work History
Registered Behavior Technician
Carolina Behavioral Innovations
07.2023 - Current
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Supported client using principles of applied behavior analysis.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Learned specialized behavior approaches to implement behavioral strategies.
- Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
Patient Scheduler
Primary Care Associates
02.2023 - 07.2023
- Confirmed patient appointments day before scheduled.
- Verified insurance coverage and obtained pre-authorizations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Followed up with patients to reschedule missed appointments.
- Answered phone calls and messages for All-physicians in the medical facility, scheduling appointments, and handling patient inquiries.
Behavioral Health Technician
Tapestry
07.2022 - 02.2023
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Conducted client rounds to check on residents.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Facilitated on-site activities, support groups, and outings for clients.
- Performed client intake procedures according to internal standards for new admissions.
- Searched resident belongings prior to and during stays.
- Taught clients how to complete basic household chores and prepare food.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Administered medications to relieve symptoms and monitor effects on clients.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Charted on each patient daily.
Behavioral Health Technician
Tapestry
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Conducted client rounds to check on residents.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Facilitated on-site activities, support groups, and outings for clients.
- Performed client intake procedures according to internal standards for new admissions.
- Searched resident belongings prior to and during stays.
- Taught clients how to complete basic household chores and prepare food.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Administered medications to relieve symptoms and monitor effects on clients.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Charted on each patient daily.
Pharmacy Technician
CVS
11.2021 - 08.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Education
High School Diploma -
T. L. Hanna High School
Anderson, SC06.2021
Skills
- Crisis Handling
- Client Transportation
- Activity Monitoring
- ADL Support
- Conflict Resolution
- Mental health support
- Facility Coordinating
- Following up With Patients
- Medical Terminology
- Updating Charts
- Records Management
- Insurance Verification
- Customer Service
- Order Verification
- Drug Utilization Review
- Workflow Optimization
- Drug Safety
- Operations Support
- Answering Customer Questions
Timeline
Registered Behavior Technician
Carolina Behavioral Innovations
07.2023 - Current
Patient Scheduler
Primary Care Associates
02.2023 - 07.2023
Behavioral Health Technician
Tapestry
07.2022 - 02.2023
Pharmacy Technician
CVS
11.2021 - 08.2022
Behavioral Health Technician
Tapestry
High School Diploma -
T. L. Hanna High School