Jenna Roseto

• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Collected orders and relayed them to bartenders quickly and accurately.
• Processed orders and sent to kitchen employees for preparation.
• Asked customers for feedback, solved problems and filled drinks throughout meal.
• Resolved guest complaints to maintain complete customer satisfaction and workforce effectiveness.
• Bussed and reset tables to keep dining room and work areas clean.
• Kept register accurate through correct billing, payment processing and cash management practices.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Cultivated warm relationships with regular customers.
• Worked hard and proudly served members of my community in a job I loved.

• Upsold high-profit items such as appetizers and dinner items to enhance sales numbers.
• Checked guests' identification before serving alcoholic beverages.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Worked quickly and efficiently to serve customers while managing a variety of takeout orders.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Bussed and reset tables to keep dining room and work areas clean
• Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic shifts while maintaining calm, professional demeanor.
• Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
• Used slow periods to restock supplies and check in with coworkers.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Trained new employees to perform as strongly as possible in the workplace.
• Strived to represent the business in the best way possible by keeping a positive attitude.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Prepared merchandise for sales floor by pricing or tagging.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Maintained current knowledge of evolving changes in marketplace.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Trained new employees on customer service, money handling and organizing strategies.
• Contributed to team objectives in fast-paced environment.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Achieved or exceeded company-defined sales quotas.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Informed customers of promotions to increase sales productivity and volume.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Answered customer questions about sizing, accessories, and merchandise care.
• Solved customer challenges by offering relevant products and services.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Cross-trained to handle different restaurant roles, including bar, kitchen, server and to-go stations.

AS SUPPORT

• Delivered food to customers at bar and tables.
• Answered customer questions about hours, seating, and menu information.
• Supported servers by running food and keeping dining area ready for every guest.
• Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
• Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
• Operated POS system to collect payments from customers.
• Relayed guest comments or suggestions to manager on duty for further action.
• Coordinated with servers and bartenders to maintain smooth operation of bar area.
• Trained new support staff on customer service best practices and restaurant policies to maintain high standards of service.
• Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
• Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.

AS BAR BACK

• Assisted in setting up and breaking down bar area.
• Greeted customers and provided menus upon arrival to dining room.
• Replaced empty kegs.
• Emptied bar bus buckets

AS HOSTESS

• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Greeted customers and provided friendly, knowledgeable service.
• Cultivated positive guest relations by managing information and orchestrating speedy seating.
• Assigned patrons to tables suitable for needs and restaurant section rotation.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Took initial drink orders and relayed information to wait or bar staff.
• Backed up servers by checking on tables and retrieving items for guests.
• Monitored seating area and checked restrooms regularly to keep spotless.