Jenna Roush
Grand Blanc
Summary
B.S. in Anthropology (History minor; museum anthropology focus) and docent experience interpreting local history while supporting exhibit upkeep. Leverages team leadership from high-volume coffee operations to elevate visitor experience—strong in communication, training, cash handling, inventory control, and accurate database entry. Conducted museum-based research (Sloan Museum “Real Bodies”) and presented public history work.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
5
5
years of professional experience
Work History
Casier/Barista
Panera Bread
Grand Blanc, MI
06.2026 - Current
- Processed customer transactions efficiently using POS systems.
- Provided exceptional customer service, resolving inquiries and enhancing satisfaction.
- Collaborated with team members to streamline checkout processes during peak hours.
- Led efforts to maintain cleanliness and organization of cashier area, promoting a welcoming atmosphere.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Summer Intern
Grand Blanc Heritage Association
Grand Blanc, MI
04.2026 - Current
- Supported archival projects by cataloging historical documents and artifacts.
- Conducted research on local history, contributing to the development of informative exhibits.
- Sorted and organized files, spreadsheets, and reports.
Team Leader
Biggby
Ann Arbor
06.2025 - 07.2026
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Frequently inspected production area to verify proper equipment operation.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Assistant Manager
Sweetwater's Coffee and Tea
Ann Arbor
10.2024 - 06.2025
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Team Lead
Sweetwater's Coffee and Tea
Ann Arbor
04.2023 - 05.2025
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Coached team members in techniques necessary to complete job tasks.
- Devised and implemented processes and procedures to streamline operations.
- Trained new team members by relaying information on company procedures and safety requirements.
- Gathered, organized and input information into digital database.
Barista/Trainer
Starbucks
Flint
03.2021 - 03.2023
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Trained new employees in groups and in one-on-one scenarios.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Handled cash and processed payments accurately to avoid errors.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Taught proper procedures and strategies for success to new employees.
Museum Docent
Ypsilanti Historical Society
Ypsilanti, MI
11.2021 - 04.2022
- Delivered engaging guided tours to diverse groups, enhancing visitor understanding of local history.
- Developed strong relationships with community organizations, increasing museum membership and attendance rates.
- Collaborated with curators to develop accurate and compelling tour content for diverse audiences.
- Selected appropriate visual aids, such as maps or photographs, enriching the overall quality of guided tours.
Education
Bachelor of Arts - Anthropology, History
Eastern Michigan University
Ypsilanti12-2025
High School - undefined
Kearsley High School
Flint06-2020
Skills
- Communication
- Organization
- Detail Oriented
- Customer service
- Work ethic and integrity
- Time management skills
- Professionalism and courtesy
- Strong organization
- Adaptive learning
- Artifact handling
- Exhibit design
- Tour guiding
Interests
Painting, Reading, Baking, Traveling
Timeline
Casier/Barista
Panera Bread
06.2026 - Current
Summer Intern
Grand Blanc Heritage Association
04.2026 - Current
Team Leader
Biggby
06.2025 - 07.2026
Assistant Manager
Sweetwater's Coffee and Tea
10.2024 - 06.2025
Team Lead
Sweetwater's Coffee and Tea
04.2023 - 05.2025
Museum Docent
Ypsilanti Historical Society
11.2021 - 04.2022
Barista/Trainer
Starbucks
03.2021 - 03.2023
High School - undefined
Kearsley High School
Bachelor of Arts - Anthropology, History
Eastern Michigan University