Jenna Rucinski
Sterling Heights,MI
Summary
Service-oriented Cashier well-versed in processing cash, card and check payments without error. Offers security-minded approach with excellent customer service abilities. Flexible in scheduling and committed to punctual, reliable attendance.
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
21
21
years of professional experience
Work History
Associate, Cashier , Customer Service.
Kohls Department Store
Troy,Mi, MI
09.2023 - 01.2024
- Demonstrated knowledge of store layout to help customers locate desired items.
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Processed payments by accepting cash, credit cards, and checks.
- Reported any discrepancies in inventory levels or pricing issues to supervisor.
- Provided exceptional customer service while maintaining a positive attitude.
- Stocked shelves with merchandise when needed.
- Verified prices on items using price lists or scanners.
- Answered customer questions regarding store policies and services.
- Greeted customers in a friendly and professional manner.
- Provided assistance with bagging items for customers who requested it.
Meat and Seafood Clerk
Krogers Grocery Store
Troy,, MI
01.2022 - 07.2023
- Trained new employees on food safety guidelines such as proper handling techniques and temperature controls.
- Rotated product stock regularly so that older items were used first.
- Kept work area neat and organized at all times following health codes set forth by the local government.
- Monitored inventory levels to identify shortages or overstock situations.
- Assisted customers with selecting the right cuts of meat, seafood and poultry as per their needs.
- Processed orders of fresh and frozen meats, seafoods and other products.
- Checked expiration dates for all products regularly to ensure quality control standards were met.
- Provided customer service by answering questions about product availability, pricing or nutritional information.
- Organized backroom storage areas in an orderly manner to facilitate easy retrieval of merchandise.
- Maintained cleanliness in the meat and seafood department by sweeping, mopping floors, cleaning counters and equipment.
- Stocked shelves with a variety of items such as canned goods, frozen foods and condiments.
- Ensured freshness of products by checking temperatures regularly throughout the day.
- Weighed, priced, packaged and labeled various types of meat and seafood products accurately before displaying them on shelves or refrigerators.
- Ensured all meat products were properly labeled according to health regulations.
Child Caregiver
Centria Healthcare
Livonia, MI
06.2012 - 05.2021
- Assisted with the development of motor skills by playing outdoor sports and physical activities.
- Actively listened to concerns expressed by parents and guardians regarding their child's welfare.
- Established positive relationships with parents and guardians to communicate daily updates on their child's progress.
- Prepared meals according to dietary requirements and preferences.
- Helped toddlers transition into pre-school settings through supportive guidance.
- Assisted with meal preparation and clean up after meals.
- Engaged in conversations with young children to help them develop verbal communication skills.
- Organized age-appropriate activities such as arts and crafts, games and educational lessons.
- Developed individual care plans for children based on their needs and interests.
- Administered medication in accordance with physician's instructions.
Courtesy, Customer Service,Writer,Oil Tech
Sierra GMC, Buick,Cadillac,
Romeo, MI
05.2010 - 06.2012
- Drafted and edited customer service policies, procedures, and other related documents.
- Developed customer service protocols to ensure a consistent and satisfactory customer experience.
- Developed effective communication strategies that improved relationships between customers and the organization.
- Ensured compliance with applicable laws and regulations pertaining to customer service operations.
- Resolved conflicts between customers and internal departments in a timely manner.
- Maintained accurate records of customers' contact information, purchase history, complaints.
- Checked and maintained vehicle supplies and equipment, such as gas, oil, water, tires, lights and brakes.
- Inspected vehicles for mechanical items and safety issues prior to departing on routes.
- Loaded and unloaded delivery vehicles with care to ensure safe transport of products.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Checked tires for proper inflation before leaving on each route.
Car Detailer
Action Collision Repair
Troy, MI
03.2003 - 04.2008
- Shampooed carpets, floor mats and upholstery to clean stains and spills.
- Replaced air filters in engine compartments according to manufacturer specifications.
- Applied protective sealant coating on painted surfaces after thorough cleaning.
- Vacuumed carpets and upholstery to remove dust and dirt particles.
- Washed exterior surfaces to remove dirt and debris from the body of the vehicle.
- Removed tar spots, tree sap and bird droppings from exterior surfaces using special cleaning solutions.
- Provided customers with information about their vehicle's condition prior to detailing work being completed.
- Performed minor touch-up painting on scratched areas of car bodies when necessary.
- Applied waxes to protect paint finish from weather conditions and oxidation.
- Sanitized interiors by spraying antibacterial agent onto hard surfaces such as door handles, steering wheel covers, gear shifts.
- Cleaned and polished vehicles using wax, polishes, detergents, brushes, water hoses, vacuums and other specialized equipment.
- Applied dressing to vinyl surfaces such as dashboards, door panels, consoles and armrests.
- Checked for any damage to the vehicle's interior or exterior before beginning detailing work.
- Inspected tires for wear patterns or punctures; replaced worn tires as needed.
- Restored headlights by applying special cleaning solutions that removed yellowing caused by UV exposure.
- Dried vehicles with microfiber towels after washing them.
- Cleans engine compartment by removing grease buildup with degreaser solution.
- Polished chrome trim with a soft cloth or buffer.
- Cleaned cars both externally and internally by hand or with use of automated equipment.
- Washed wide range of vehicles each day.
- Vacuumed vehicle interiors to remove loose dirt and debris.
- Cleaned upholstery, rugs and other surfaces with cleaning agents to remove dirt and debris.
- Waxed exterior of vehicles, removed compound with soft cloth and buffed to brilliant shine.
- Removed minor flaws in refinish using sanding and buffing.
- Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color for visual appeal.
- Drove vehicles to or from workshops or customer workplaces or homes.
- Ordered and restocked supplies to keep workplace operating smoothly.
Education
High School Diploma -
Sterling Heights High School,Mi,US
Sterling Heights, MI06-2003
Skills
- Customer Service
- Cash Handling
- Loyalty Program Promotion
- Issue Resolution
- Loss Prevention
- Cash Register Operation
- Customer Relationship Management (CRM)
- Workplace Safety
- Product Knowledge
Timeline
Associate, Cashier , Customer Service.
Kohls Department Store
09.2023 - 01.2024
Meat and Seafood Clerk
Krogers Grocery Store
01.2022 - 07.2023
Child Caregiver
Centria Healthcare
06.2012 - 05.2021
Courtesy, Customer Service,Writer,Oil Tech
Sierra GMC, Buick,Cadillac,
05.2010 - 06.2012
Car Detailer
Action Collision Repair
03.2003 - 04.2008
High School Diploma -
Sterling Heights High School,Mi,US