Jenna Rudeen
Saint Paul,MN
Summary
Adaptable professional with a strong ability to quickly learn and thrive in new environments. Expertise in knowledge acquisition and application leads to effective performance across diverse settings. Safety-oriented flagger with a consistent record of punctuality at multiple work sites. Resourceful Special Service Desk Associate recognized for high productivity and exceptional customer issue resolution skills.
Overview
21
21
years of professional experience
Work History
Traffic Flagger
Northern Valley LLC
Pine City, MN
03.2025 - Current
- Facilitated communication among crew members using two-way radios across multiple locations.
- Assisted in erecting barricades, cones, and signs for effective traffic control.
- Ensured proper placement of warning signs prior to commencing work on-site.
- Controlled access points to restrict entry to authorized personnel only.
- Maintained professionalism while interacting with drivers, pedestrians, and coworkers.
- Directed traffic at street and railroad crossings, school zones, and construction sites.
- Acquired knowledge of traffic sign locations and functions within designated patrol areas.
Traffic Control Flagger
Q3 Contracting
Little Canada, MN
03.2020 - 12.2024
- Checked for proper identification from contractors and workers entering construction sites.
- Monitored the flow of vehicles to ensure safe passage.
- Directed traffic away from hazardous areas using signs and hand signals.
- Ensured that drivers follow all safety regulations while operating in construction rooms.
- Coordinated with utility crews to minimize disruption of services during maintenance operations.
- Operated two-way radios to communicate with co-workers or supervisor regarding changes in traffic patterns or potential hazards.
- Adhered strictly to safety protocols established by the employer while performing duties as a Traffic Control Flagger.
- Discussed traffic routing plans, locations and control points with supervisors.
- Assisted drivers with directions and routes and recorded license plates of negligent drivers.
- Alerted job site workers when approaching vehicles failed to heed to road warnings and signage, which prevented serious injuries and accidents.
- Distributed traffic control signs and markers at designated points.
Special Service Desk Associate
The Home Depot
Fridley, MN
10.2017 - 08.2019
- Utilize and master the three store systems to create and maintain customer Quotes, Deliveries, Carry-outs, Will Calls, Phone Sales and Online Orders
- Resolve customer complaints and concerns over the phone
- Pair with associates in other departments to ensure order accuracy and time
- Create leads for store regarding home repairs
- Enforces store policy in regards to store shrink, theft and safety
- Assists in training new employees
- Promptly manages returns, complaints and concerns of customers with positive attitude and rectified issues to patron satisfaction.
Warehouse/Stock
Vision Ease
Ramsey, MN
10.2015 - 06.2017
- Responsible for tracking, unloading, and breaking down both sea and air shipments from six different global distribution centers
- Acquired necessary forklift training and requirements, including narrow isle reach truck, power jack, and stand up forklift licenses
- Monitored and replenished stock for order distribution department
- Attained knowledge of company's computer system for inventory purposes
- Demonstrated completion of all reports in a timely manner
- Assisted distribution department with achieving time limits on customer orders
Personal Care Assistant
Carefree Home Services 149th Ln. NW
Ramsey, MN
03.2011 - 05.2015
- Tasked with positioning, transferring (Hoyer and stand-up lifts, along with no lift transfers) toileting and bowel programs, enemas, bathing/showering, range of motion, condom catheters, along with house keeping
- Observed and documented client status and reported complaints to health care agency
- Assisted clients with prescribed range of motion exercises
- Cleaned and organized clients living quarters
- Charted daily information on clients such as mood changes, mobility activity, eating habits, and daily inputs and outputs reporting abnormalities to health care agency
Personal Care Assistant
Avalon Home Care 20132 Ulysses St. NW 55330
Elk River, MN
06.2010 - 10.2014
- Tasked with positioning, transferring (Hoyer and stand-up lifts, along with no lift transfers) toileting and bowel programs, enemas, bathing/showering, range of motion, condom catheters, along with house keeping
- Observed and documented client status and reported complaints to health care agency
- Planned, prepared, and served meals and snacks according to prescribed diets
- Assisted clients with prescribed range of motion exercises
- Cleaned and organized clients living quarters
- Charted daily information on clients such as mood changes, mobility activity, eating habits, and daily inputs and outputs reporting abnormalities to health care agency
Shift Manager
Taco Johns 548 Northtown Dr. NE 55434
Blaine, MN
01.2005 - 01.2009
- Delegated workplace responsibilities to staff in order to maintain an efficient operation
- Served as mentor to junior team members
- Resolved guest complaints promptly and professionally
- Directed strategic initiatives to achieve sales goals
- Initiated programs that standardized employee training and led to increase in customer satisfaction
- Up-sold additional menu items, beverages and desserts to increase restaurant profits
- Correctly received orders, processed payments and responded appropriately to guest concerns
- Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles
- Managed, inventoried, and stocked incoming product
- Closely followed standard sanitary procedures for safe food preparation, assembly, and presentation to ensure customer satisfaction
- Worked well with teammates and openly invited coaching from the management team
Education
GED - General Equivalency Degree
Mounds View Adult Education
2016
Skills
- Safety protocols and hazard awareness
- Traffic monitoring and roadway regulations
- Radio communication and technical support
- Accident prevention and unsafe condition remediation
- Construction site coordination
- Order processing and ticketing system experience
- Credit and cash payments with POS systems
- Forklift operation and truck loading/unloading
- Supply restocking and stock control
- Attention to detail in data entry
Timeline
Traffic Flagger
Northern Valley LLC
03.2025 - Current
Traffic Control Flagger
Q3 Contracting
03.2020 - 12.2024
Special Service Desk Associate
The Home Depot
10.2017 - 08.2019
Warehouse/Stock
Vision Ease
10.2015 - 06.2017
Personal Care Assistant
Carefree Home Services 149th Ln. NW
03.2011 - 05.2015
Personal Care Assistant
Avalon Home Care 20132 Ulysses St. NW 55330
06.2010 - 10.2014
Shift Manager
Taco Johns 548 Northtown Dr. NE 55434
01.2005 - 01.2009
GED - General Equivalency Degree
Mounds View Adult Education
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