Jenna Russell
DeKalb,IL
Summary
Reliable and passionate job seeker with strong background helping clientele with diverse needs. Competent with telephone, email and chat inquiries. Calms individuals dealing with highly stressful situations. Eager to secure part-time position.
Overview
14
14
years of professional experience
Work History
Customer Care Associate
Blain's Farm & Fleet
04.2023 - 09.2023
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
- Analyzed paperwork to verify completeness and eligibility for requested products and services.
- Influenced process improvements through thorough analysis of recurring customer complaints and feedback.
- Contributed to continuous improvement team-wide by collecting data on calls and giving managers knowledgeable feedback.
- Balanced multiple priorities simultaneously, ensuring timely completion of tasks without compromising quality standards.
- Participated in ongoing professional development initiatives to stay informed on industry trends and best practices for customer service delivery.
- Participated in weekly meetings with management teams regarding goals progress updates.
- Contributed to positive company reviews by delivering exceptional support experiences to clients.
- Handled escalated customer concerns, achieving high levels of resolution and satisfaction.
- Navigated multiple computer systems and applications to find information.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Consistently maintained a high level of professionalism while interacting with customers across diverse industries and backgrounds.
- Maintained good call control to quickly uncover questions and keep call times low.
Sales Associate
Pier One Imports
10.2018 - 02.2020
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
Receptionist
Brian Bemis Imports - Honda Volvo Mercedes-benz
04.2017 - 09.2018
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected payments, processed transactions and updated relevant records.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Anatomy and Physiology Tutor
Kishwaukee Community College
02.2018 - 06.2018
- Collaborated with fellow tutors to develop innovative teaching methods, resulting in increased student engagement and satisfaction.
- Collaborated with professors to use team-based and problem-solving approaches.
- Communicated with and supported students, other tutors and faculty.
- Facilitated group study sessions that encouraged peer-to-peer learning and collaboration for enhanced comprehension.
- Assisted students in developing effective study habits, time management skills, and test-taking strategies for improved academic success.
- Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas.
Food Service Cashier
Eggspress Cafe
07.2016 - 01.2017
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined order assembly process by coordinating effectively between kitchen and service staff, resulting in faster order fulfillment.
- Maintained a clean and organized workspace, contributing to a positive environment for customers and coworkers.
- Improved overall efficiency by assisting in the training of new hires on cashiering processes, policies, and best practices.
- Adhered to strict health code guidelines, maintaining proper food storage procedures and cleanliness standards.
- Completed end-of-day register reconciliation tasks diligently, identifying any discrepancies in cash totals or transaction records.
- Handled high-volume orders with precision, ensuring accurate order fulfillment and timely delivery to customers.
- Assisted with stocking shelves and properly rotating food items, minimizing waste and maintaining fresh inventory.
- Resolved customer complaints promptly, demonstrating empathy and professionalism while finding appropriate solutions.
- Learned duties for various positions and provided backup at key times.
Telemarketer
Ctc Teleservices
09.2015 - 04.2016
- Answered questions about company offerings with knowledgeable responses about products and services.
- Built relationships with customers using strong persuasion and active listening skills.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Answered calls, took messages, and transferred calls to correct individuals.
- Opened new accounts and documented personal, demographic, and payment information in system.
Sales Associate
TJ Maxx, TJX Companies
10.2013 - 10.2015
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Helped customers locate products and checked store system for merchandise at other sites.
Private Nanny
Sue Segreti
01.2010 - 11.2013
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Organized engaging activities that incorporated age-appropriate educational components for cognitive development.
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.
- Conducted regular safety checks and maintained a clean, hazard-free environment for the children at all times.
- Prepared healthy, age-appropriate snacks and meals.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
Education
No Degree - Radiology
Kishwaukee College
Skills
- Computer Skills
- Payment Processing
- Customer Service
- Data Entry
- Time Management
- Multitasking Abilities
- Excellent Communication
- Adaptability and Flexibility
- Organizational Skills
- Calm and Professional Under Pressure
Timeline
Customer Care Associate
Blain's Farm & Fleet
04.2023 - 09.2023
Sales Associate
Pier One Imports
10.2018 - 02.2020
Anatomy and Physiology Tutor
Kishwaukee Community College
02.2018 - 06.2018
Receptionist
Brian Bemis Imports - Honda Volvo Mercedes-benz
04.2017 - 09.2018
Food Service Cashier
Eggspress Cafe
07.2016 - 01.2017
Telemarketer
Ctc Teleservices
09.2015 - 04.2016
Sales Associate
TJ Maxx, TJX Companies
10.2013 - 10.2015
Private Nanny
Sue Segreti
01.2010 - 11.2013
No Degree - Radiology
Kishwaukee College