Jenna Sablotny
Cumberland City,TN
Summary
Dynamic Dental Receptionist with experience managing front desk operations for heavily trafficked offices, both in the dental field and the medical field. Detail-oriented in chart preparation, following established protocol for records retention and security. Collaborative team member, maintaining positive communication and friendly nature.
Overview
5
5
years of professional experience
Work History
Front Desk Assistant
Erin Family Dental
Erin, TN
05.2024 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted management in maintaining room inventory and coordinating reservations to maximize occupancy rates.
- Streamlined check-in and check-out processes for improved efficiency and customer experience.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained guest confidentiality by adhering to strict privacy policies when handling personal information and payments.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Maintained clean and organized front desk areas to uphold polished company image.
- Enforced policies and procedures to increase efficiency.
- Handled payment and bill processing, change giving and payment collecting for guests.
- Kept accounts in balance and ran daily reports to verify totals.
Dental Office Receptionist
Alliance Endodontics
Clarksville, TN
03.2023 - 05.2024
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Completed patient referrals to other medical specialists.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Provided excellent customer service to create positive experiences and build patient trust.
- Helped patients complete necessary medical forms and documentation.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
- Prepared and processed patient referrals and transfer requests.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Patient Relations Associate
ARcare
07.2021 - 12.2022
- Facilitated communication between patients, medical and administrative staff, administrative staff and regulatory agencies.
- Educated patients and caregivers in the use of at-home healthcare equipment.
- Explained policies, procedures and services to patients.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Pharmacy Clerk
Best Drug Store
06.2020 - 08.2020
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Transmitted daily bulk orders to maintain inventory levels.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Restocked shelves and prepared expired drugs for return.
- Answered customer questions about prescribed and OTC medications.
- Supported pharmacist in preparing daily prescriptions.
- Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff.
- Assisted pharmacist in daily operations tasks and administrative tasks.
- Managed and received inventory by checking deliveries, counting stock, monitoring medication expiration dates and placing orders.
Education
Some College (No Degree) - Pre Health
Arkansas State University
Newport, ARHigh School Diploma -
McCrory High School
McCrory, AR05.2021
Skills
- Sterilization procedures
- Appointment confirmation
- Medical filing
- Patient interviewing skills
- Decision-making
- Friendly, positive attitude
- Team management
- Teambuilding
- Reliable and trustworthy
- Dental Equipment
- Dental Knowledge
- Office Supplies and Inventory
- Incoming Call Reception
- High-Volume Environments
- Appointment Scheduling
- Medical Chart Management
- Greeting Visitors
- Patient Dental Histories
- Verbal and Written Communication
- Patient Documentation
- Reminder Calls
- Team Collaboration
- Prescription Refills
- CPR Certified
- Sterilizing Procedures
- Claim Forms
- Tool Sterilizing
- Computer Proficiency
- Organization and Time Management
- Patient Benefits Confirmation
- Team Meetings
- Schedule Patients
Timeline
Front Desk Assistant
Erin Family Dental
05.2024 - Current
Dental Office Receptionist
Alliance Endodontics
03.2023 - 05.2024
Patient Relations Associate
ARcare
07.2021 - 12.2022
Pharmacy Clerk
Best Drug Store
06.2020 - 08.2020
Some College (No Degree) - Pre Health
Arkansas State University
High School Diploma -
McCrory High School