Dynamic Certified Training Manager with extensive experience at Chipotle Mexican Grill, excelling in leadership development and training oversight. Proven track record in enhancing team performance and achieving sales goals through effective scheduling and a strong focus on achieving an excellent guest experience. Adept at fostering a collaborative environment while ensuring food safety and operational excellence.
* Select and build a bench of great certified trainers, leaders and managers.
*Build and maintain a sustainable training culture.
*Create and execute effective scheduling systems
*Teach and deliver a safe food environment and an excellent guest experience.
*Sustainably achieve our key priorities.
*Steps out of restaurant to assist with other locations while maintaining a sustainable restaurant.
*Looks over 6 restaurants in a patch.
*Select outstanding crew and leaders.
*Train every employee effectively.
*Schedule the team appropriately.
*Deliver a safe food environment and an excellent guest experience.
*Achieve your annual sales & cash flow plan.
*Developed and implemented strategies to increase sales and profitability.
*Act as the General Manager when they are not around.
*Select outstanding crew and leaders.
*Train every employee effectively.
*Schedule the team appropriately.
*Deliver a safe food environment and an excellent guest experience.
*Achieve your annual sales and cash flow plan.
*Adhered to company policies, procedures, and safety guidelines during daily work activities.
*Serve safe food that looks and tastes delicious.
*Take ownership of FOH facilities and equipment.
*Create an inviting in-restaurant and digital experience where guests look forward to coming back.
*Achieve excellent throughput getting customers in and out quickly following the correct deployment.
*Lead the shift when the senior leader on duty.
*Keep Chipotle special and successful by living the values.
*Prepare and serve safe and delicious food by following our recipe cards.
*Keep our food and guests safe by following the food safety procedures exactly as written.
*Keep the restaurant clean and organized by using the checklists provided.
*Provide an excellent guest experience by adhering to the cornerstones of hospitality and throughput fundamentals provided by chipotle.
*Worked front counter, drive-thru and other areas.
*Took orders, prepared meals, and collected payments.
*Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
*Worked well with teammates and provided coaching to crew members.
*Promoted a positive work environment through effective communication and teamwork among crew members.
*ServSafe Food Protection Manager Certification Examination - National Restaurant Association - ServSafe Certification
*ServSafe Proctor Certification Examination - National Restaurant Association - ServSafe Certification
*Form I-9 Training Certification
*New York Child Labor Policy Certification