Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jenna Samson

Williamsville

Summary

Dynamic Certified Training Manager with extensive experience at Chipotle Mexican Grill, excelling in leadership development and training oversight. Proven track record in enhancing team performance and achieving sales goals through effective scheduling and a strong focus on achieving an excellent guest experience. Adept at fostering a collaborative environment while ensuring food safety and operational excellence.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Certified Training Manger/ Restaurateur

Chipotle Mexican Grill
11.2021 - Current

* Select and build a bench of great certified trainers, leaders and managers.

*Build and maintain a sustainable training culture.

*Create and execute effective scheduling systems

*Teach and deliver a safe food environment and an excellent guest experience.

*Sustainably achieve our key priorities.

*Steps out of restaurant to assist with other locations while maintaining a sustainable restaurant.

*Looks over 6 restaurants in a patch.

General Manager

Chipotle Mexican Grill
08.2015 - 11.2021

*Select outstanding crew and leaders.

*Train every employee effectively.

*Schedule the team appropriately.

*Deliver a safe food environment and an excellent guest experience.

*Achieve your annual sales & cash flow plan.

*Developed and implemented strategies to increase sales and profitability.


Apprentice

Chipotle Mexican Grill
12.2014 - 08.2015

*Act as the General Manager when they are not around.

*Select outstanding crew and leaders.

*Train every employee effectively.

*Schedule the team appropriately.

*Deliver a safe food environment and an excellent guest experience.

*Achieve your annual sales and cash flow plan.

*Adhered to company policies, procedures, and safety guidelines during daily work activities.

Service Leader

Chipotle Mexican Grill
11.2013 - 12.2014

*Serve safe food that looks and tastes delicious.

*Take ownership of FOH facilities and equipment.

*Create an inviting in-restaurant and digital experience where guests look forward to coming back.

*Achieve excellent throughput getting customers in and out quickly following the correct deployment.

*Lead the shift when the senior leader on duty.



Crew Member

Chipotle Mexican Grill
02.2013 - 11.2013

*Keep Chipotle special and successful by living the values.

*Prepare and serve safe and delicious food by following our recipe cards.

*Keep our food and guests safe by following the food safety procedures exactly as written.

*Keep the restaurant clean and organized by using the checklists provided.

*Provide an excellent guest experience by adhering to the cornerstones of hospitality and throughput fundamentals provided by chipotle.


Crew Member/Night Shift Supervisor

McDonald's
02.2011 - 06.2013

*Worked front counter, drive-thru and other areas.

*Took orders, prepared meals, and collected payments.

*Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.

*Worked well with teammates and provided coaching to crew members.

*Promoted a positive work environment through effective communication and teamwork among crew members.

Education

No Degree - Business

Erie Community College
Buffalo, NY
02-2015

No Degree - Early Childhood Education

SUNY Buffalo State
Buffalo, NY
02-2013

Skills

  • New hire on-boarding
  • Leadership training
  • Training oversight
  • Team direction
  • Teamwork and collaboration
  • Time management
  • Problem-solving
  • Customer service
  • Multitasking Abilities
  • Excellent communication
  • Organizational skills
  • Effective communication
  • Adaptability and flexibility
  • Leadership development

Certification

*ServSafe Food Protection Manager Certification Examination - National Restaurant Association - ServSafe Certification

*ServSafe Proctor Certification Examination - National Restaurant Association - ServSafe Certification

*Form I-9 Training Certification

*New York Child Labor Policy Certification

Timeline

Certified Training Manger/ Restaurateur

Chipotle Mexican Grill
11.2021 - Current

General Manager

Chipotle Mexican Grill
08.2015 - 11.2021

Apprentice

Chipotle Mexican Grill
12.2014 - 08.2015

Service Leader

Chipotle Mexican Grill
11.2013 - 12.2014

Crew Member

Chipotle Mexican Grill
02.2013 - 11.2013

Crew Member/Night Shift Supervisor

McDonald's
02.2011 - 06.2013

No Degree - Business

Erie Community College

No Degree - Early Childhood Education

SUNY Buffalo State