Jenna Sanchez

Checking-in and checking-out guests, respond to inquires and complaints in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all standard operating procedures and standard of service. Register guests to room while receiving all pertinent information accurately. Using expressive selling techniques to potentially upgrade guests .

• Hire and train new employees on product knowledge, sales tactics, and customer service to ensure repeat business
• Conducted monthly employee training meetings, weekly manager meetings daily contact with the owner
• Implemented "retraining policy and worked one-on-one with employees who struggled to meet sales quotas
• Conducted quarterly employee performance reviews and goal setting
• Assisted in setting daily employee bonus structure
• Set sales quotas and moved undesired product to decrease company loss
• Increase company wide sales by 38%
• Worked directly with the warehouse manager on inventory to streamline service and boost sales
• Maintained a staff of 40 on average.

• Recruited new employees via indeed, Craig's list, Facebook and other media
• Assisted in restructure of company policies and procedure handbook as well and product knowledge handbook
• Completed weekly schedule for all the employees and all locations
• Conducted daily inventory of all 7 locations
• Sourced new sales products for locations as well as web-sit
• Aided employees in filling out work related paperwork i.e time requests, availability change etc
• Worked as the liaison between the corporate office and the staff.

• Bring in customers, build rapport, and make product suggestions to meet their needs
• Engaging with multiple groups of customers at any given time working with an "Order of Sitting" method I implemented to better assist the customer
• Implemented a waiting list of customers to do the oxygen service
• Doubled sales in first quarter as manager
• Oversaw all three Venetian locations, however I have managed every location at Breathe.