Jenna Sandoval
Clayton,NM
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
9
9
years of professional experience
Work History
Operations manager
Clayton Health Systems
03.2018 - Current
- Interview, hire and oversee training for all project personnel.
- Managed work flow and scheduled to ensure deadlines are met, priorities are recognized and policies and procedures are followed.
- Managing staff and providing them with feedback.
- Ordering all supplies and office equipment, assisting the branch with up to date policies and procedures, ensuring branch is in compliance with Federal Regulations and all other areas of operations.
- Oversee all resource allocation on daily basis.
- Responding to all Customer queries in an efficient manner.
- Taking responsibility for the business performance.
- Worked with the owner on strategies to increase sales.
- Reviewed employee performance assessments with employees.
Customer service representative
Agero
05.2020 - 06.2021
- Assisted clients and took personal accountability for the resolution of their concerns.
- Confer with customers by telephone or in person to provide information regarding products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Constructively advise clients with the best possible solution.
- Contacted recent purchasers to ensure product satisfaction and comfort.
- Establish and update accounts for the members.
- Excellent listening skills with the ability to acknowledge the issue, display empathy and concern over their problem, analyze the root cause and assure a resolution.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Prepare complete and accurate work and update customer files.
- Provide excellent customer service to the customer by giving a quick and effective resolution.
- Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
- Solving customer's problems and suggestions.
Healthcare staffing manager
Horizon health
05.2016 - 01.2018
- Transformed HR from administrative role to strategic business partner, including working with senior management to implement performance initiatives and play an active role in the recruiting and hiring processes.
- Developed in-house evaluations for recruiting, training, performance and exiting.
- Designing strategies and activities to ensure development of individuals and organizations as a whole.
- HR interviews and coordinating the whole selection process.
- Handling employee terminations, grievance and other difficult situations in a sensitive and fair manner while working closely with legal council, supervisors.
- Planning, developing and implementing a strategy for HR, including recruitment policies, quality procedures, discipline, grievance, counseling, contracts, training and development.
- Responsibility for employees’ performance evaluation process.
- Responsibility for managing recruitment and selection process of new hires.
- Solving all issues concerning Human Resources.
- Solving Labor law related questions.
- Tracking development of current members in the organization.
Education
Associates - Medical, applied science
Brown Mackie
Albuquerque05.2013
Skills
- Leadership skills
- Problem solving
- Negotiating
- Passion for customer satisfaction
- Training
- Improving operations
- Patience
- Empathy
- Motivation
- Problem-solving
- Team leadership
- Operations management
- Customer service
Timeline
Customer service representative
Agero
05.2020 - 06.2021
Operations manager
Clayton Health Systems
03.2018 - Current
Healthcare staffing manager
Horizon health
05.2016 - 01.2018
Associates - Medical, applied science
Brown Mackie
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